Top Level Category

Table of Contents

1. Contents of Top Level Category
   1. Activa (Activa Virtual Attendant product line)
      1. Troubleshooting (Techniques for finding and resolving problems.)
      2. Application Configuration (How to configure the Activa application.)
      3. Carwash Interfaces (How to interface with various car wash makes...)
      4. Hardware Installation (How to install the Activa hardware.)
      5. Hardware Maintenance (Maintaining and upgrading hardware components...)
   2. Site Server (Articles about the various Site Servers, Site...)
      1. Application Configuration (How to configure the applications that run on...)
      2. Hardware (Installation and upgrading the Site Server and...)
      3. POS Interface (How to interface Intelio Site Server to...)
      4. Software Installation (Software (operating environment) installation...)
      5. Troubleshooting (Techniques for finding and resolving problems.)
   3. WashMax (Articles about the various WashMax and iConnect...)
      1. Carwash Interfaces (How to interface with various car wash makes...)
      2. Teller Interfaces (How to interface with various teller models)
   4. Support (Articles for use by support personnel. )
      1. Networking (Networking Questions and Answers)

Top Level Category

Activa

About Activa Models

The Image

Ethernet Adapters

See Also

Activa Operations Manual

Quick Reference Guide

Troubleshooting

Activa is playing a video about a conveyor

Symptom

Problem

Solution

• At the Activa, log in to maintenance mode.
• Touch the screen.
• Touch the Skip button to skip the greeting video, or wait for it.
• Touch the Code button.
• Enter the code: #2723*
• Enter your user name and password, and touch the Login button.
• From the Maintenance Menu, touch the System Setups button.
• Touch the Software Setups button.
• Touch the Escrow Video tab.
• From here, either:
• select a different video to play to the customer while waiting for the car wash,  or
• touch the green Play Video - ENABLED so that it turns red and shows Play Video - DISABLED.
• Touch the Accept button.
• On the System Setups Menu, touch the Close button.
• On the Maintenance Menu, touch the Close button.

Activa not offering wash code upsells.

1. Wash packages are priced from low to high. (Package #1 is the cheapest wash.)
2. Cash and/or credit card handling is enabled.
3. Upgrade option is enabled. (Software Settings screen, Options tab.)
4. The wash code used has identical arming bits to one of the wash packages in the Activa.
5. The wash code package is not the highest one.

Bill Acceptor troubleshooting

Bill Dispenser Maintenance

1. Q Tips (lint free is a MUST)
2. Rubbing Alcohol (DO NOT use anything else)
   

Installation Manual

Card button is missing

Overview

1. The card reader has been disabled in the application.
2. The card reader driver is on the wrong COM port.

Note: Intelio Technologies prohibits the capture of sensitive authentication data for debugging or troubleshooting purposes. See PA-PCI Implementation Guide for details.

Enable the Card Reader

• Log into the Activa maintenance mode
• From the Idle screen:
• Proceed forward to enter a code.
• Enter the code #2723*
• Log in.
• From the Carwash Is Closed screen:
• Double-click the top left corner of the screen.
• Log in.
• Click the System Setups button.
• Click the Hardware Setups button.
• Ensure that the Reader Type is set to Credit Card (UIC) and that the button to the right shows ENABLED.
• Click the Accept button.
• Click the Close button on each of the next two screens to return to the idle screen.

Set the Card Reader Driver COM Port

• Exit to the Operating System
• Log into the Activa maintenance mode
• From the Idle screen:
• Proceed forward to enter a code.
• Enter the code #2723*
• Log in.
• From the Carwash Is Closed screen:
• Double-click the top left corner of the screen.
• Log in.
• Click the System Setups button.
• Click the Exit To Boot App button.
• Click the Exit To OS button.
• Open the Control Panel
• Click on the START menu on the lower-left of the screen.
• Click on Control Panel.
• Double-click the Systems icon. (You may need to scroll down to it.)
• Click the Hardware tab.
• Click the Device Manager button.
• Click the plus sign to the right of Ports (COM & LPT) to expand the list.
• If the line that reads MSR280 Card Reader (COM7) shows a number other than COM7, then proceed:
• Double-click on the line.
• Click the Port Settings tab.
• Click the Advanced button.
• Set COM Port Number to COM7.
• A dialog will likely pop up indicating that the COM port is being used by another device.
• Click the Yes button.
• Click the OK button.
• Close the Device Manager window.
• Click the OK button on System Properties.
• Close the Control Panel.
• Double-click on the CbxBoot icon on the desktop.

Card Reader troubleshooting

Coin Acceptor Troubleshooting

For reference there are three coin acceptor switch settings:

The positions for each switch are identified on the moulded plastic housing.

• Switch 1: set to MAX
• Switch 2: set to NO
• Switch 3: set to 25ms

Reject button can get stuck.   Take button out and smooth edges of metal hole.    Possibly bend top and bottom flanges around hole up to increase margins.   Wd-40 has been used successfully.

It’s reported that tightening bezel of coin acceptor can cause errors.   Apparently the metal plate can be warped and tightening it down makes it worse.   Loosen the bezel to minimize distortion.

If the above does not correct the problem, file the inner opening edges of metal sleeve.  Also, loosen the mounting screws of the Acceptor to a snug, but "Not" tight setting.

Coin Dispenser Troubleshooting

Dip settings:    All four dip switches on the bottom of the hopper should be set to “on”.   This selects ICT protocol using the RS-232 interface.

The turret wheel can be removed to look for jams.   Remove the hopper by pressing down on the tab at the back of the unit and slide the plastic hopper forward, and lift off.    The turret wheel lifts out.   There is tapered pin through the motor shaft that is free floating and is only held in place when the turret is on.   It will fall out and get lost if you are not careful.    To replace, just slide the pin into the motor shaft, center it, and drop the turret back over the shaft.  It has a slight taper so it only goes in one way.

Also for jammed conditions, there is what looks like a screw adjustment recessed at the rear of the unit.   This is an extension of the motor shaft, and if a coin is jammed you can rotate this shaft clockwise with a blade screwdriver until the coin is ejected.

As a double check, the turret should be part number A25140 for US and Canadian coins.   There is an additional coin size setting that is accessible through a cover plate at the front of the dispenser…two tabs hold it down.    You will see a metal serrated lever that is held in place by bumps in the plastic housing.    The US adjustment is correct when the lever has been moved three bump positions smaller than the widest setting.   Lift the metal lever up and move it to the new position if necessary…it does not slide from position to position.

Custom TG02 printer printing gibberish / wrong baud rate

Baud rate = 38400 bps
Data Length = 8 bit/char
Parity = None
Handshake = xon/xoff
Paper jam sensor= Enabled
speed current = High
Print density = Normal

Fujitsu Printer is printing out long streams of paper

How to adjust Activa display brightness and contrast

1. Exit the application, to the O/S.
   
2. Right click on the Intel Extreme Graphics icon on the task bar. (Blue trapezoid on the far right.)
3. Click on Graphics Properties.
4. Click on the Color Correction tab.
5. Adjust the settings as desired, clicking the Apply button to see the result.
6. Click OK when done.

Panel PC Not Responding to Touch

1. Verify with tech on site.  VNC in and watch the person physical try and command the touch.
2. Reboot the Panel PC. If this does resolve the problem, continue to the next step...
3. Exit or kill the the Activa and Boot applications.
• You can exit by clicking through the normal buttons, login, System Setups, Exit to Boot App, Exit to OS.
• You can kill the apps by pressing the Windows key and clicking the Kill Activa icon next to the START button.
4. Double-click the Touch Kit icon on the desktop.
5. Have the tech conduct a draw test first to determine how the calibration is. Click the Quit button to exit.
6. Click the Hardware tab and then the Hardware Settings button.
7. Click the Reset all of the control parameters to factory default button. This will take several seconds to complete.
8. Click the Tools tab and then the Clear and Calibrate button.  This will automatically take you to the 4 point calibration.
9. Have the tech follow the calibration instructions.  Once the 4 point is complete, have tech do a draw test.
10. If the lines look good, close Touch Kit and double-click the CbxBoot icon on the desktop. Have the tech try to enter a wash code (make one up) to test.
11. If still having trouble, go back into the Touch Kit and perform the 25 point calibration as well.

Repair or Restore Activa Database

Failed to open database connection. Will attempt to reconnect.
OpenDBConnection(): Exception - Cannot open database requested in login 'Coinbox'. Login fails

FATAL App: EXCEPTION: SenderClass:NULL Addr:005454D2 Module:(null) Line #:0 <Cannot open database requested in login 'Coinbox'. Login fails>

Repair Database:

1. Close or kill Activa.exe.
2. Close or kill CbxBoot.exe
3. Press the Start menu and click on Run.... Enter (including quotes): "C:\Program Files\Ryko\Activa\CbxBoot.exe" /menu
4. Click the Repair Database button.
5. Click the START button to launch the main app.

Restore Database:

Restore Local Backup:

1. Close or kill Activa.exe.
2. Close or kill CbxBoot.exe
3. Open Windows Explorer. (AKA: My Computer.)
4. Navigate to C:\Intelio\backup and double-click on Database.zip, which will open it in a new window. (You may wish to note the date on the backup.)
5. Navigate to C:\Program File\Ryko\Activa\Data.
6. Double-click on DetachDB.bat. (You may prefer to right-click and then left-click on Open on the menu, as the program runs quickly and you may not see the window quickly flash on the screen with a remote connection.)
7. Navigate to C:\Program Files\Ryko\SQL DataBases.  Delete or move the two Coinbox* files in that directory. (If the directory is empty already - you probably tried to do a Restore Database...)
8. Copy the two files from the Database.zip window into the SQL DataBases directory.
9. Close the windows.
10. Double-click CbxBoot on the desktop.

Restore Server Backup:

1. Download the Database.zip backup file from the SOC.
2. Upload the Database.zip file to the Activa. (Windows file share or scp, such as scp Database.zip administrator@<ip address>:/cygdrive/d/  will put it on the D drive.)
3. Now just follow the same direction as Restore Local Backup above, but using the file you uploaded.

Restore Default Database:

1. Open Internet Explorer on the Activa.
2. Go to the Intelio Software Repository. (http://repository/repo/) - you should know the login & password.
3. Click on the Activa folder.
4. Download the file DefaultDatabase_v2.x.x.x.zip. It's okay if the version is a bit older than what is running on the Activa; it'll auto-update.
5. Now just follow the same direction as Restore Local Backup above, but using the DefaultDatabase_*.zip file.
   

Reimage:

Application Configuration

Activa Direct Wash Arming

Use Activa Direct arming to control the car wash through a direct wired connection to the Activa's I/O terminals.

Log into the Activa using the technician login. (The owner login does not have access to modify this.)
Touch the System Setups button.
Touch the Carwash Options button.
Touch the Arming tab.

Select Activa Direct as the Arming Option. This reveals four new settings to tune Activa Direct to your specific car wash interface.

The Out-Of-Service when setting defines what kind of signal from the car wash indicates that it is out of service. The choices are:

• Controller Power Off
  The Controller Power signal is also called “Control Power Input”, “fault”, or “trouble” by various car washes. Select this option if the absence of this signal from the car wash indicates that it is out of service. (This is the recommended setting.)

• Controller Power On
  As with above, but in this case an active signal from the car wash indicates that it is out of service. This is often called a “fault” signal from the car wash.

• Busy Signal Blink
  Some car washes don't have a separate fault signal, but instead generate a pattern on the wash busy (or in-use) signal of off, on, off, and stay-on in one second transitions. The signal then remains on until the fault condition clears.

• Busy Signal Blink or Power Off
  Combination option. The busy signal blink indicates a fault, while a signal must be received on the Controller Power input to indicate that the car wash is turned on.

This is the number of seconds that the Out-Of-Service condition must remain in effect before it takes effect. Some car washes have their Controller Power or fault signal twitch a bit at the beginning or end of a wash. This delay allows for this without indicating that the wash is off line every time.

Different car washes require that the arming signal be held for different periods of time. The two most common requirements by car washes are a two seconds pulse and “until the car enters the bay” (at which point, it becomes busy). Additionally, a timeout is required should the car never enter the bay.

To hold the signal until the car enters the bay, set this to 900 which is 15 minutes. (You can reach 900 either by pressing the up arrow for a while, or pressing down from 1.) The arming signal will thus be dropped after the car enters the bay or after a 15 minute timeout.

Many other possible values between 1 and 900 are available. The default is 2.

Time to wait for wash to begin

Selecting which outputs are activated when a wash package or additional service is armed is very much like any other arming system. When editing a package or additional service, the Wash Options tab displays the list of eight available Activa Direct outputs. (The last two are intended for use by the Additional Services, but that is not required.)

Presently, Output 1 must be included in every wash package if wash codes from the Site Controller are being used. Nothing needs to be wired to this output.

A typical car wash simply sets Output 1 and Output 2 to arm wash package #1 (with Output 2 being wired to the car wash), Output 1 and Output 3 to arm wash package #2 (with Output 3 wired to the car wash), and so on. However, any combination of outputs may be used for a single package.

The interface on the Site Controller is currently incomplete. It will always show the car wash as being Offline. Additionally, when setting the Wash Key Net Arming, it will show the Ryko names for the arming outputs. Simply ignore these names and all outputs above number 8, and numerically select the same arming outputs as on the Activa.

The “Wash Option” arming outputs and other signals correspond to terminals on the inside back wall of the Activa as shown in the following table:

Output to car wash	Terminal
Arming Output 1	711
Arming Output 2	712
Arming Output 3	713
Arming Output 4	714
Arming Output 5	715
Arming Output 6	716
Arming Output 7 / Option 1	717
Arming Output 8 / Option 2	718
Arming Output Common wire	719
Input from car wash	Terminal
Busy or Wash-in-Use Input	720
Control Power or Fault Input	721
Input Common wire	722

How to setup RykoNet over IP

Introduction

Choose the RykoNet Server Computer

Set Static IP on the server

Selecting a Static IP

1. If the site's network is actively managed by the operator, then request an IP address to use.
2. Check the router's DHCP settings. Choose an IP in the same subnet but outside of the range used by DHCP.
3. Do not assign the computer to statically use the IP that it was given dynamically! The router could give that IP to another device, resulting in a conflict.
4. Ping the IP that you plan to use, to ensure that nothing is already there.

Setting a Static IP on Windows XP

1. Bring up the Control Panel.
2. Double click on Network Connections.
3. Scroll the window sideways and identify the connection with a Device Name of RealTec.
4. Right-click on the connection and select Properties.
5. Scroll down on the item list to Internet Protocol (TCP/IP), and double-click on it.
6. Click on the bubble to the left of Use the following IP address.
7. Fill in the IP address (which you choose), Subnet mask (usually 255.255.255.0), and Default gateway (the nearest router).
8. Fill in the Preferred DNS server. Use the router address again if you don't know of any other.
9. Click on the OK button. (If you are running this remotely, you will be disconnect and need to VNC back in after some delay.)
   
10. Click on the next OK button.

Configure the non-server device

Configure the Activa Virtual Attendant to use the Site Controller as the server

• Log in to the Activa maintenance mode.
• Go to the RykoNet tab by:
• Touch the System Setups button.
  
• Touch the Software Setups button.
  
• Touch the RykoNet tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connect To field to the static IP of the Site Controller.
• Touch the Accept button.
• Touch the Close buttons until the system returns to the idle screen.

Configure the Site Controller to use the Virtual Attendant as the server

• From the main application screen, touch the Setup Menu button.
• If the Setup Menu button is grayed out, you will need to Login first.
• Touch the RykoNet button.
• Touch the Setup tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connection field to the static IP of the Virtual Attendant.
• Touch the Accept button.
• Hold down the Windows key (it looks like a four-sectioned waving flag), press the  e  key, and then release the Windows key.
• Windows Explorer should appear, showing My Computer.
• Stop the EPI Server and WashTrax:
• In the notification area on the bottom right of the screen, next to the clock, are small icons of programs running.
• EPI Server looks like a red notebook with a hand holding a pen.
• Right click on the EPI Server icon and click on Exit.
• WashTrax looks like a blue-handled magnifying glass over two tire tracks.
• Right click on the WashTrax icon and click on Exit.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\EPI Server\Setups
• Right click on the EPIServerSettingns.xml file, and click on Edit.
  
• Find the part that says <RykoNetHost>localhost</RykoNetHost> and change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\WashTrax
• Double-click on the WashTrax.ini file.
  
• On the ninth line it says Host=localhost . Change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Close the Windows Explorer window.
• You should be returned to the Setup Menu.
• Touch the red Exit button.
• On the next screen, touch the green Start button.

How to change activa video to "no pump" version

How to adjust Activa display brightness and contrast

1. Exit the application, to the O/S.
   
2. Right click on the Intel Extreme Graphics icon on the task bar. (Blue trapezoid on the far right.)
3. Click on Graphics Properties.
4. Click on the Color Correction tab.
5. Adjust the settings as desired, clicking the Apply button to see the result.
6. Click OK when done.

Activa Operations Manual

Use $1 Coins

1. Login to Maintenance mode.
2. Touch the System Setups button.
3. Touch the Hardware Setups button.
4. Touch the Coin Dispenser tab.
5. Enter 1.00 in the Coin Value field.
6. Touch Accept.

1. Login to the Code-a-Wash application.
2. Touch the Setup Menu button.
3. Touch the Coinbox button.
4. Touch the Currency tab.
5. Set Change Value to 1.00.

Set Escrow Video

1. Log into your Activa and touch System Setups followed by Exit to Boot App.
2. Touch Exit to OS.
3. Copy the video files(s) from a flash drive or web site to C:\Program Files\Ryko\Activa\MPEG2\English\
   
4. Close all windows and double-tap CbxBoot on the desktop.
5. Log into your Activa and touch System Setups followed by Software Setups.
6. Touch the Escrow Video tab.
7. Touch the Play Video button as needed so that it reads ENABLED.
8. If you want the video to play repeatedly until the car wash is ready, touch the Loop Video button as needed so that it reads ENABLED. Otherwise touch it as needed so that it reads DISABLED.
9. Select your video file from the list on the right.
10. Touch the Accept button.
11. Touch the Close button.
12. Touch the Close button.

Set Escrow Video - ssh method

1. Rename your local copy of the video files to something no more than roughly 25 characters in length.
2. scp the video files(s) to the teller.
   
3. ssh into the teller.
4. mv the video file(s) to /cygdrive/c/Program\ Files/Ryko/Activa/MPEG2/English/
5. Copy and paste the following command-line, replacing filename.wmv with the actual video file name to use:
   
• osql -U sa -P rykosa -d Coinbox -Q "UPDATE TAB_Setups SET EscrowVideoName='filename.wmv',PlayVideoInEscrow=1 "
6. If you want the video to play repeatedly until the car wash is ready, copy and paste the following command-line:
• osql -U sa -P rykosa -d Coinbox -Q "UPDATE TAB_Setups SET LoopEscrowVideo=1"
7. If you want the video to play only once while waiting for the car wash, copy and paste the following command-line:
• osql -U sa -P rykosa -d Coinbox -Q "UPDATE TAB_Setups SET LoopEscrowVideo=0"
  

How to setup Activa Frequency Code

Introduction:

Program Creation:

• Offer a one-time use discount to customers who return soon.
• Setup a Tracking program with a discount on one or more wash packages.
• Set the Total Use limit to 1. (Or more!)
  
• Provide a loyalty code.
• Setup a Tracking program that offers a free wash after x purchases with the code.
• Set the Total Use limit to x + 1, so that the code only works for one free wash in the end.
  
• Provide a donation to a charity when customers return soon.
• Setup a Tracking program with a donation on one or more wash packages.
• Set the Total Use limit as desired.
• Buy one, get one free.
• Setup a Prepaid Wash program with a single wash package designated.
• Set the Total Use limit to 1.

Configure the Activa(s):

• Minimum Purchase
• Codes will only be issued to customers who purchase a wash with cash, credit, WashMax Value card, or a wash code whose value is at least this amount.
• Set it to at least $1.00 to prevent issuing codes to customers who are receiving a free wash. (This includes those redeeming other Marketing programs.)
• Set it higher to only issue a code to customers who choose higher value washes.
• Days until code Expires
• Every code issued with the Frequency Code feature is assigned an expiration date this many days beyond the current day.
• The code is good until the end of the expiration date. This date will be printed on the code receipt.
• Use the up/down arrows to select any number between 1 and 93.
• Odds of Receiving
• Set this to 100% to issue the code to all qualifying customers.
• Lower the odds to randomly issue the code.
• An example is to set this to 20% and pair it with a Prepaid Wash program to run a "One out of five gets a free Works wash!" promotion.
• Code Length
• The code issued may be between 4 and 8 digits long.
• Shorter codes are easier for customers to enter, but if you issue many codes and/or they have long expiration periods, it can become easy to randomly enter short codes and find a valid one.

Code Issuance:

Code Redemption:

Program Maintenance:

Carwash Interfaces

Activa Direct Wash Arming

Use Activa Direct arming to control the car wash through a direct wired connection to the Activa's I/O terminals.

Log into the Activa using the technician login. (The owner login does not have access to modify this.)
Touch the System Setups button.
Touch the Carwash Options button.
Touch the Arming tab.

Select Activa Direct as the Arming Option. This reveals four new settings to tune Activa Direct to your specific car wash interface.

The Out-Of-Service when setting defines what kind of signal from the car wash indicates that it is out of service. The choices are:

• Controller Power Off
  The Controller Power signal is also called “Control Power Input”, “fault”, or “trouble” by various car washes. Select this option if the absence of this signal from the car wash indicates that it is out of service. (This is the recommended setting.)

• Controller Power On
  As with above, but in this case an active signal from the car wash indicates that it is out of service. This is often called a “fault” signal from the car wash.

• Busy Signal Blink
  Some car washes don't have a separate fault signal, but instead generate a pattern on the wash busy (or in-use) signal of off, on, off, and stay-on in one second transitions. The signal then remains on until the fault condition clears.

• Busy Signal Blink or Power Off
  Combination option. The busy signal blink indicates a fault, while a signal must be received on the Controller Power input to indicate that the car wash is turned on.

This is the number of seconds that the Out-Of-Service condition must remain in effect before it takes effect. Some car washes have their Controller Power or fault signal twitch a bit at the beginning or end of a wash. This delay allows for this without indicating that the wash is off line every time.

Different car washes require that the arming signal be held for different periods of time. The two most common requirements by car washes are a two seconds pulse and “until the car enters the bay” (at which point, it becomes busy). Additionally, a timeout is required should the car never enter the bay.

To hold the signal until the car enters the bay, set this to 900 which is 15 minutes. (You can reach 900 either by pressing the up arrow for a while, or pressing down from 1.) The arming signal will thus be dropped after the car enters the bay or after a 15 minute timeout.

Many other possible values between 1 and 900 are available. The default is 2.

Time to wait for wash to begin

Selecting which outputs are activated when a wash package or additional service is armed is very much like any other arming system. When editing a package or additional service, the Wash Options tab displays the list of eight available Activa Direct outputs. (The last two are intended for use by the Additional Services, but that is not required.)

Presently, Output 1 must be included in every wash package if wash codes from the Site Controller are being used. Nothing needs to be wired to this output.

A typical car wash simply sets Output 1 and Output 2 to arm wash package #1 (with Output 2 being wired to the car wash), Output 1 and Output 3 to arm wash package #2 (with Output 3 wired to the car wash), and so on. However, any combination of outputs may be used for a single package.

The interface on the Site Controller is currently incomplete. It will always show the car wash as being Offline. Additionally, when setting the Wash Key Net Arming, it will show the Ryko names for the arming outputs. Simply ignore these names and all outputs above number 8, and numerically select the same arming outputs as on the Activa.

The “Wash Option” arming outputs and other signals correspond to terminals on the inside back wall of the Activa as shown in the following table:

Output to car wash	Terminal
Arming Output 1	711
Arming Output 2	712
Arming Output 3	713
Arming Output 4	714
Arming Output 5	715
Arming Output 6	716
Arming Output 7 / Option 1	717
Arming Output 8 / Option 2	718
Arming Output Common wire	719
Input from car wash	Terminal
Busy or Wash-in-Use Input	720
Control Power or Fault Input	721
Input Common wire	722

AUTEC car wash interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "5 mins" (recommended). As little as "2 secs" will work.
  
• Set "Time to wait for wash to begin" to "5 mins"

Interface Wiring

The AUTEC PLC can only receive one output signal at a time to select a wash package. To handle combination washes on the EV-1 (combination system), a signal decoder is needed. The table below simply shows a basic wiring example.

Interface Name	Activa Terminal	AUTEC Terminal
Arming Output 2	712	Package 1 - Terminal 10
Arming Output 3	713	Package 2 - Terminal 11
Arming Output 4	714	Package 3 - Terminal 12
Arming Output 5	715	Package 4 - Terminal 33
Arming Output 6	716	Package 5 - Terminal 34
Arming Output 7	717	Package 6 - Terminal 35
Arming Output 8	718	Package 7 - Terminal 36
		Package 8 - Terminal 37
Arming Output Common	719	DC-
Busy/Wash-in-Use Input	720	Terminal 230 (2nd PLC, 3L.0 terminal)
Control Power Input	721	DC+
Input Common	722	DC-

Belanger Vector & FreeStyler car wash Interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "15 mins".
• Set "Time to wait for wash to begin" to "15 mins"

Interface Wiring

Interface Name	Activa Terminal	Vector	FreeStyler
Arming Output 2	712	X-20	X-18
Arming Output 3	713	X-21	X-19
Arming Output 4	714	X-22	X-20
Arming Output 5	715	X-23	X-22
Arming Output Common	719	B-338 0VDC	B-338 0VDC
Busy/Wash-in-Use Input	720	B-728	B-728
Control Power Input	721	B-340 24VDC	B-340 24VDC
Input Common	722	B-338 0VDC	B-338 0VDC

Futura Car Wash Interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "15 mins".
• Set "Time to wait for wash to begin" to "15 mins"

Interface Wiring

Interface Name	Activa Terminal	Futura Terminal
Arming Output 2	712	Wash Package 1
Arming Output 3	713	Wash Package 2
Arming Output 4	714	Wash Package 3
Arming Output 5	715	Wash Package 4
Arming Output Common	719	Output Common 24VDC
Busy/Wash-in-Use Input	720	Wash in Use
Control Power Input	721	+24VDC
Input Common	722	GND or 24VDC return

Istobal car wash configuration

Activa Direct Settings

• Set "Out-Of-Service when" to "Controller Power Off"
• Set "Time to hold Arming Signal" to "15 mins".
• Set "Time to wait for wash to begin" to "15 mins"
  

Interface Wiring

The table below shows a basic wiring example. Additional services may fire additional relays.

Interface Name	Activa Terminal	Istobal Terminal
Arming Output 2	712	Wash Bit 1
Arming Output 3	713	Wash Bit 2
Arming Output 4	714	Wash Bit 3
Arming Output 5	715	Wash Bit 4
Arming Output Common	719	24 VDC
Busy/Wash-in-Use Input	720	Wash In Use
Control Power Input	721	Alarm
Input Common	722	0 VDC

Istobal Interface - Lighthouse Rev E 110V installation instructions

Mark VII AquaJet and GT car wash configuration

Activa Direct Settings

• Set "Out-Of-Service when" to "Controller Power Off"
• Set "Time to hold Arming Signal" to "4 secs".
• Set "Time to wait for wash to begin" to "15 mins"

Mark VII CombiWash configuration

PLC Settings

• set module 60 (Entry System), parameter 13 to 002 - Wash in use - Extended - Unitec
• set module 70 (Special Function Menu), parameter 9 to 104 - Off when fault.

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "15 minutes".
• Set "Time to wait for wash to begin" to "15 minutes"

Nu-Star car wash interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Control Power Off"
• Set "Out-Of-Service delay" to "10 secs"
• Set "Time to hold Arming Signal" to "3 secs".
• Set "Time to wait for wash to begin" to "4 mins"

Interface Wiring

This information is preliminary. More details regarding voltage conversion and Input Common are forthcoming.

Do not make these connections directly!  The native Comet2 power levels are 120 VAC. They must be converted to 24 VDC.

Interface Name	Activa Terminal	Converter	Comet2 Terminal
Arming Output 2	712	24VDC <=> 120VAC	Terminal #33
Arming Output 3	713	24VDC <=> 120VAC	Terminal #34
Arming Output 4	714	24VDC <=> 120VAC	Terminal #35
Arming Output 5	715	24VDC <=> 120VAC	Terminal #36
Arming Output Common	719	24VDC <=> 120VAC	Terminal #200 (120 VAC)
Busy/Wash-in-Use Input	720	24VDC <=> 120VAC	Terminal #F119
Control Power Input	721	24VDC <=> 120VAC	Terminal #200 (??!??)
Input Common	722	24VDC 120VAC	Neutral

Fault Signal Wiring

The Nu-Star Comet2 provides four fault signals. These are available to the edge via a Kit 108 I/O Relay Board. 

Do not make these connections directly!  The native Comet2 power levels are 120 VAC. They must be converted to 24 VDC.

Interface Name	I/O Kit Input	Converter	Comet2 Terminal
Low Oil	1+	24VDC <=> 120VAC	Terminal #F137
Low Water	2+	24VDC <=> 120VAC	Terminal #F138
Travel Fault	3+	24VDC <=> 120VAC	Terminal #F139
Switch - Prox Fault	4+	24VDC <=> 120VAC	Terminal #F140
Fault Common	1- 2- 3- 4-	24VDC <=> 120VAC	Neutral?

Hardware Installation

Activa Multi-Gate System

• Activa-Gate-System-Install - The Intelio system installation manual.
• Gate_reset_switch - Reset switch addendum to installation manual.
• MIB30_40_OPERATION_MANUAL - MIB Gate manual.

Activa Site Preparation and Pre-Installation Wiring

The attached drawings describe the proper positioning of Activa relative to the car wash bay, the site wiring required prior to Activa installation, and how that wiring is connected to Activa during the installation process.

Approved Wire and Uses

Ethernet (Internet) Wire

Activa Direct Wire

Echelon (RykoNet) Wire

• Belden 8760 (top choice)
  
• Belden 9318
• Belden 88760
• Carol C2521
• Carol C2534
• Alpha 2421C
• Manhattan 13242

CUSTOM TGO2 Printer

The TGO2 printer is 12 volts DC not 24 Volts DC.

There is a crossover adapter sent with each printer.

This goes on CON 10. Unplug CON 10 from I/O and plug the cable

into the adapter then plug adapter into CON 10.

If the printer came through me then it has been set to 38400 baud already.
(If not see the note at bottom.)

Cut power,

On the OLD printer unplug and remove the door and printer. The plug can now be cut off. The “Normal” Wiring is a blue and black set of wires. The black is ground blue or purple is hot. (When I install them in a unit I do not use the pig tail I send with them)

ACTIVA BAUD RATE

Shut down Application, Go to Control Panel

Printers/Faxes. Right click on the FTP627 printer and remove
Make sure the custom Printer is default now. Make sure it is on Com 4 Right click the custom printer to properties, check the port setting and put on com 4 if not there already. Hit configure the port and set at 38400 Baud (New Image sets this already)

After installing the printer and changing the stuff in the control panel I reboot the system and it makes the printer work.

( Because it is the software in the program making the printer change, the app needs to run to print. )

Setting Baud on printer.

They come to us set at 9600 baud. To change this cut power, hold down BOTH buttons on the side of printer. Re connect power and it should start printing a little strip showing the baud . Hit the FEED button to enter set up then hit the report button 3 times. This should have got you to the 3800 baud. If not repeat the steps until 38400 is set. Then hit the feed button7 times this last one should have printed out a slip showing that the baud is now 38400.

(I leave one hanging on all printers I touch) After I have set it in control panel and printer I change in the system set up to be the CUSTOM printer. I then REBOOT and it all works.

When all set it should be:

Baud Rate: 38400 Data Bits: 8 Stop Bits: 1 Parity: None Flow Control: XON/XOFF Print density: Normal Speed: High

Replacement Printer MSB-002

Hardware Maintenance

Activa Peripheral Device Documentation

Activa Printer Paper

Bill Acceptor troubleshooting

Bill Dispenser Maintenance

1. Q Tips (lint free is a MUST)
2. Rubbing Alcohol (DO NOT use anything else)
   

Installation Manual

Card Reader troubleshooting

Coin Acceptor Troubleshooting

For reference there are three coin acceptor switch settings:

The positions for each switch are identified on the moulded plastic housing.

• Switch 1: set to MAX
• Switch 2: set to NO
• Switch 3: set to 25ms

Reject button can get stuck.   Take button out and smooth edges of metal hole.    Possibly bend top and bottom flanges around hole up to increase margins.   Wd-40 has been used successfully.

It’s reported that tightening bezel of coin acceptor can cause errors.   Apparently the metal plate can be warped and tightening it down makes it worse.   Loosen the bezel to minimize distortion.

If the above does not correct the problem, file the inner opening edges of metal sleeve.  Also, loosen the mounting screws of the Acceptor to a snug, but "Not" tight setting.

Coin Dispenser Troubleshooting

Dip settings:    All four dip switches on the bottom of the hopper should be set to “on”.   This selects ICT protocol using the RS-232 interface.

The turret wheel can be removed to look for jams.   Remove the hopper by pressing down on the tab at the back of the unit and slide the plastic hopper forward, and lift off.    The turret wheel lifts out.   There is tapered pin through the motor shaft that is free floating and is only held in place when the turret is on.   It will fall out and get lost if you are not careful.    To replace, just slide the pin into the motor shaft, center it, and drop the turret back over the shaft.  It has a slight taper so it only goes in one way.

Also for jammed conditions, there is what looks like a screw adjustment recessed at the rear of the unit.   This is an extension of the motor shaft, and if a coin is jammed you can rotate this shaft clockwise with a blade screwdriver until the coin is ejected.

As a double check, the turret should be part number A25140 for US and Canadian coins.   There is an additional coin size setting that is accessible through a cover plate at the front of the dispenser…two tabs hold it down.    You will see a metal serrated lever that is held in place by bumps in the plastic housing.    The US adjustment is correct when the lever has been moved three bump positions smaller than the widest setting.   Lift the metal lever up and move it to the new position if necessary…it does not slide from position to position.

Custom TG02 printer printing gibberish / wrong baud rate

Baud rate = 38400 bps
Data Length = 8 bit/char
Parity = None
Handshake = xon/xoff
Paper jam sensor= Enabled
speed current = High
Print density = Normal

Fujitsu FTP627 Printer Quick Reference

How to reprogram an Activa Bill Acceptor

• An operational Activa with an ICT A6 bill acceptor.
• An ICT FP-001 Programmer, preprogrammed with firmware.
• A WEL-RM009-K download line. (Black wire with RJ-45 connector on either end.)

1. Log in to the Activa maintenance mode. Any account with general Diagnostics access should work.
2. Go to the Outputs/Relays screen by:
   
• Touch the Diagnostics button.
• Touch the Sensors/Relays button.
• Touch the Outputs/Relays tab.
3. If the Bill Acceptor Power button is red, touch it so that it turns green.
4. Prepare the programmer.
• Set the switches to L1 and Normal.
  
5. Connect the ICT FP-001 Programmer to the Bill Acceptor by:
• Disconnect the gray cable with the RJ-45 connection from the side of the bill acceptor.
• It is on the side next to the coin acceptor. If you cannot reach in and squeeze the release tab on the far side, you may need to unmount the bill acceptor. Be sure to leave the wires connected and support the device.
• Plug one end of the WEL-RM009-K wire to the programmer, and the other into the vacated port on the side of the bill acceptor.
• On the programmer, the L1 light should be solid green, the L4 light should blink green.
• If it is not, disconnect the cable. Check the switch settings, and try again.
6. Install the new programming on the bill acceptor by:
   
• Flip the programmer's switch to L3.
• Result: L3 light solid green, L4 light blink green.
• Press the Reset/Start button on the programmer.
• The L4 light will turn solid red, then off, the blink red for about one minute. The L4 light will then turn off while the bill acceptor powers up,.
• The L4 light will turn solid orange when complete.
• Flip the programmer's switch to L2.
• Press the Reset/Start button.
• The bill acceptor will power up again.
7. Unplug the WEL-RM009-K wire from the bill acceptor and programmer.
8. Plug the original gray wire back into the bill acceptor.
9. On the Activa screen, press the Close buttons until you return the system to the idle screen.
• The bill acceptor will power cycle again.
10. Log in again.
11. Go to the Bill Acceptor Diagnostics screen by:
    
• Touch the Diagnostics button.
• Touch the Bill Acceptor button.
12. Test every kind of bill available.
13. When done, press the Close buttons until you return the system to the idle screen.

The bill accepter from the side with programmer download line plugged in.

Picture of bill acceptor inside of an Activa. Cable is circled in red, across from the coin acceptor.

How to upgrade an Activa software to use the TG02 printer

1. Exit the Activa application and Exit to OS.
2. Download the files:
• Open Internet Explorer and download http://systems.intelio.com/repo/Activa/drivers/printers/TG02-driver.zip
  
• Unzip it.
3. Install the driver:
• Navigate to Control Panel / Printers and Faxes.
• Double-click on Add Printer.
• Click the Next button.
• Click the Next button.
• Select COM4 and then click Next.
• Click the Have Disk button.
• Click the Browse button and navigate to where you extracted the driver and down to the TG02-driver\Driver\TG02\Tg02.inf file.
• Click the Open button.
• Click the OK button.
• Click on the printer Custom TG02 and then click the Next button.
• Click the Next button.
• Click the Next button.
• Click the Next button.
• Click the Finish button.
• Click the Continue Anyway button.
• If it requests additional files from the Windows XP CD-ROM...
• Click the Browse button.
• Navigate to where you extracted the driver and down to the TG02-driver\Microsoft directory, where you will find these files.
• You may need to do this a few times for various files.
4. Set the baud rate:
• Right click on Custom TG02 in the Printers and Faxes window, and click on Properties.
• Click on the Ports tab.
• Click the Configure Port button.
• Set the Bits per second to 38400.
• Click the OK button.
• Click the Close button.
5. Configure the application:
• The Activa must be running v2.0.10.0 or greater.
• Close all windows.
• Double-click CbxBoot on the desktop.
• Log into Maintenance mode.
• Touch System Setups.
• Touch Hardware Setups.
• Touch the Printer tab.
• Select Printer Type of TG02 (Custom) and ensure that it is Enabled.
• Touch Accept.
• Touch Close.
• Touch Close.
6. Test by buying a wash and request a receipt.

Site Server

About Cold Card Activation

About Site Controllers

A bit of history...

NEMA/6102

Minibox

Sys1 / Sys2 CAW

Sys3 CAW

Sys4

Sys5

CAW model Site Controller

Ethernet Adapters

• Auxiliary Connection 1 is located nearest the primary port and is preconfigured to IP 192.168.111.20.
• Auxiliary Connection 2 is located nearest the outer edge of the box and is preconfigured to IP 192.168.112.20.

Ehost model Site Controller

Ethernet Adapters and Moxas

Bootstrapping

About Site Servers

A bit of history...

Models

Hardware	BIOS Settings	Network Locations
Sys1 (same case as Sys2) Gigabyte GA-945GCMX-S2 motherboard Intel Celeron CPU @ 2.8 GHz (Benchmark 334) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys2 (same case as Sys1) Gigabyte GA-G31M-S2L motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys3 (Ryko only) Biostar G31-M7 TE motherboard Intel Celeron E3300 @ 2.5 GHz (Benchmark 1676) 1 GB RAM	Press DEL at bootup to enter CMOS setup Advanced -> SuperIO Configuration   -> Restore on AC Power Loss = Power On Boot -> Hard Disk Drives   -> Press '-' to move USB device to the top Press F10 and Enter to Save & Exit.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys4 (same case as Sys5) Gigabyte GA-G31M-ES2L rev 1.x motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys5 (same case as Sys4) Gigabyte GA-G31M-ES2L rev 2.0 motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys6 Intel D945GCLF2D motherboard Intel Atom 330 CPU    dual-core @ 1.60 GHz (Benchmark 635) 1 GB RAM 3.5" 80 GB Western Digital HDD PCI Network Interface Card Optional external USB Ethernet interface	Press DEL at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Drive Configuration: -> ATA/IDE Mode = Native -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: Blue TrendNet USB device (optional)
Sys7 Jetway NC94-510-LF motherboard Intel Atom D510 CPU dual-core @ 1.66 GHz (Benchmark 661) 1 GB RAM 3.5" 80 GB Western Digital HDD Realtec Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.
Sys8 Intel D525MW motherboard Intel Atom D525 CPU    dual-core @ 1.80 GHz (Benchmark 717) 1 GB RAM 3.5" 160 GB Western Digital HDD PCI Network Interface Card See Fix Site Server Sys8 Serial Port.	Press F2 at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Internal Chipset Drive Configuration: -> Configure SATA as = IDE -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN from S5 = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: N/A
Sys9 Jetway NC94-525-LF motherboard Intel Atom D525 CPU dual-core @ 1.80 GHz (Benchmark 717) 2 GB RAM 3.5" 160 GB Western Digital HDD Intel Gigabit Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.

Images

• <image-class> is usually sserv for a Site Server, although Sheetz's is cws, which stands for Car Wash Server.
• <highest  model support> the highest hardware model number that the image works on. Images are usually backwards compatible.
• <variant> is optional. If none is given, then the image is Intelio's baseline. "R" is used for Ryko Code-a-Wash, "S" is Ryko iServer.
• <revision> each time the image is updated, the image letter is increased.
• <company> is the company that produces the image.
• <date> is the date that this revision was released.

sserv3 image for Sys3

sserv6 image for Sys6

sserv7 image for all models

sserv8 image for all models

Ethernet Adapters

See Also

Application Configuration

EPG Installation and User Manual

Introduction

• Intelio Activa Virtual Attendant
• Ryko AMTT coinbox
  
• Ryko AMTT-CS coinbox
  
• Ryko Enteract Virtual Attendant
• Ryko Bay Pay
• Ryko Touch-n-Go
• Unitec Wash Select II

• Authorize.Net
• Radiant Epsilon
• WashMax Market

Installation and Startup

Taskbar Icon and Menu

• Status displays the Status window showing current status of the system.
  
• Settings displays the Settings window which allows you to configure EPG.
• About displays version and copyright information.
• Exit shuts down the EPG application.

Status Window

• HTTP Server
• EPG has a reports interface via the HTTP protocol. When it is being accessed, connections will be shown under this heading.
• GIIP Server
• EPG includes a General Intelio Interoperability Protocol server used for communication on this protocol. Connections to this server are shown below this heading.
• EPI Server
• EPI is the interface with Ryko and Intelio tellers. A connection with one of these tellers will appear under this heading. The connection will show an icon indicating the type of device and whether it is currently communicating or not (crossed out icon).
• Unitec Tellers
• If configured, this heading will appear with a line below it for each wash bay. The icon and text indicate the current state of the Wash Select II.
• Authorize.Net Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Authorize.Net.
• Intelio GIIP Payment Processor
• If an Intelio edge VM is running, it will appear here as well as under GIIP Server. The icon color and text below it indicate the state of communication with WashMax Market's payment processor.
• Radiant Epsilon Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Epsilon.

• EPI Diagnostics
• This button is only available when a device under EPI Server is selected. Press it to view communication information with the device.
• View Log
• EPG maintains a detailed daily log of activity, useful for debugging. Press this button to view the current day's log.
• Previous day's logs can be found in the directory C:\Program Files\Ryko\EPG\EventLog\
• Close
• Closes the Status window. (Only available when not running full screen.

Settings Window

General Settings

• Keep reports for 30 days
• Some payment processors may provide reports to EPG as part of its interface. (Epsilon is one such processor.) These reports will be purged after the designated number of days.
• To access the reports, login to WashMax.com, click on the Reports tab, and then Payment Processor Reports below that.
• Release pre-authorization hold after  4  hours
• When used with a self-serve car wash teller, this is how long a customer has to complete their purchase before the transaction closes.
• It also designates how long some reference information about the transaction may be stored on the hard drive.
• Sensitive Authentication Data, as defined by PCI PA-DSS, is never to be stored, in any form, by EPG.
• Your Computer ID: xxxx xxxx
• This read-only field has a unique hash defining this computer. Upon installation, you must provide this value to Intelio Customer Support to generate a license key for EPG's interface with your payment processor.

Authorize.Net Settings

• Authorize.Net Server name or address: cardpresent.authorize.net 
• If DNS is not functioning on the Site Server, try entering 64.94.118.65 here.
• Account API Login
• Enter the API Login ID generated from the Authorize.Net web site.
• Account Transaction Key
• Enter the Transaction Key generated from the Authorize.Net web site.
• Device Type: 3: Self Service Terminal
  
• Should not change, but some account are mistakenly set to 2: Unattended Terminal, and you can select that here.
• Product License Key
• The Authorize.Net functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.

EPI Settings

• RykoNet Host: localhost
  
• Rarely is there reason to change this field.
• If communicating with a single Virtual Attendant over Ethernet/IP, it occasionally works to enter that device's name or IP address here.
• Terminals
• List of terminals (coinboxes, tellers) to communicate with.
• Use the Edit Terminals button to add terminals.

Epsilon Settings

• Location ID: POS000000000100
  
• Base value of point of sale terminal's ID. The last digit will be changed to the teller/coinbox number.
  
• End of Day Batch time
  
• At the designated time each day, the current batch will be closed and a report will be generated.
  
• Product Code
  
• Product Code that car washes will appear as in the Point of Sale system.
  
• Product License Key
• The Epsilon functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.
  

GIIP Settings

HTTP Settings

Unitec Settings

Configuring the Serial Device Server

• An IP address compatible with its subnet.
• For a direct connection to Auxiliary Connection #1 on a Site Server, use IP 192.168.111.21.
• Set to run as a TCP Server
• Set the serial port to 9600 baud, 8 data bits, 1 stop bit, no parity, no flow control.

Configuring the Wash Select II

• Press 3 twice to advance the menu to Credit System, and then press * to select it.
• The menu item Credit Mode is displayed; press * to select it.
• Press 3 and then * to select Generic Terminal Mode.
• Press 1 and then * to answer Yes to the Use extensions question.
• Press 3 several times to advance to the menu item Accept Propriety, and then press * to select it.
• Press 1 and then * to answer Yes to the question.

WashMax Reports

How to setup RykoNet over IP

Introduction

Choose the RykoNet Server Computer

Set Static IP on the server

Selecting a Static IP

1. If the site's network is actively managed by the operator, then request an IP address to use.
2. Check the router's DHCP settings. Choose an IP in the same subnet but outside of the range used by DHCP.
3. Do not assign the computer to statically use the IP that it was given dynamically! The router could give that IP to another device, resulting in a conflict.
4. Ping the IP that you plan to use, to ensure that nothing is already there.

Setting a Static IP on Windows XP

1. Bring up the Control Panel.
2. Double click on Network Connections.
3. Scroll the window sideways and identify the connection with a Device Name of RealTec.
4. Right-click on the connection and select Properties.
5. Scroll down on the item list to Internet Protocol (TCP/IP), and double-click on it.
6. Click on the bubble to the left of Use the following IP address.
7. Fill in the IP address (which you choose), Subnet mask (usually 255.255.255.0), and Default gateway (the nearest router).
8. Fill in the Preferred DNS server. Use the router address again if you don't know of any other.
9. Click on the OK button. (If you are running this remotely, you will be disconnect and need to VNC back in after some delay.)
   
10. Click on the next OK button.

Configure the non-server device

Configure the Activa Virtual Attendant to use the Site Controller as the server

• Log in to the Activa maintenance mode.
• Go to the RykoNet tab by:
• Touch the System Setups button.
  
• Touch the Software Setups button.
  
• Touch the RykoNet tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connect To field to the static IP of the Site Controller.
• Touch the Accept button.
• Touch the Close buttons until the system returns to the idle screen.

Configure the Site Controller to use the Virtual Attendant as the server

• From the main application screen, touch the Setup Menu button.
• If the Setup Menu button is grayed out, you will need to Login first.
• Touch the RykoNet button.
• Touch the Setup tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connection field to the static IP of the Virtual Attendant.
• Touch the Accept button.
• Hold down the Windows key (it looks like a four-sectioned waving flag), press the  e  key, and then release the Windows key.
• Windows Explorer should appear, showing My Computer.
• Stop the EPI Server and WashTrax:
• In the notification area on the bottom right of the screen, next to the clock, are small icons of programs running.
• EPI Server looks like a red notebook with a hand holding a pen.
• Right click on the EPI Server icon and click on Exit.
• WashTrax looks like a blue-handled magnifying glass over two tire tracks.
• Right click on the WashTrax icon and click on Exit.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\EPI Server\Setups
• Right click on the EPIServerSettingns.xml file, and click on Edit.
  
• Find the part that says <RykoNetHost>localhost</RykoNetHost> and change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\WashTrax
• Double-click on the WashTrax.ini file.
  
• On the ninth line it says Host=localhost . Change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Close the Windows Explorer window.
• You should be returned to the Setup Menu.
• Touch the red Exit button.
• On the next screen, touch the green Start button.

Select VMware Server Bridged Network Adapter

Run the Manage Virtual Networks program.

If running under the LocalTerminal account (or other non-administrator account), you must run this application as Administrator by right-clicking on "Manage Virtual Networks" and selecting "Run As"

... and then select "The following user:". Make sure the local Administrator account is selected, enter the password, and click OK.

Now click to the "Automatic Bridging" tab and uncheck it.

On the "Host Virtual Networking Mapping" tab, drop down the list for VMnet0 and select the adapter that provides the uplink. You can cross-reference this on the Control Panel / Network Connections window. In the example below, it's the Realtek Gigabit. On Sys6 and Sys7 Site Servers, it'll be the only Intel adapter.

Click OK, and you're done.

Update Manager Usage Manual

Use $1 Coins

1. Login to Maintenance mode.
2. Touch the System Setups button.
3. Touch the Hardware Setups button.
4. Touch the Coin Dispenser tab.
5. Enter 1.00 in the Coin Value field.
6. Touch Accept.

1. Login to the Code-a-Wash application.
2. Touch the Setup Menu button.
3. Touch the Coinbox button.
4. Touch the Currency tab.
5. Set Change Value to 1.00.

Hardware

About Site Servers

A bit of history...

Models

Hardware	BIOS Settings	Network Locations
Sys1 (same case as Sys2) Gigabyte GA-945GCMX-S2 motherboard Intel Celeron CPU @ 2.8 GHz (Benchmark 334) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys2 (same case as Sys1) Gigabyte GA-G31M-S2L motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys3 (Ryko only) Biostar G31-M7 TE motherboard Intel Celeron E3300 @ 2.5 GHz (Benchmark 1676) 1 GB RAM	Press DEL at bootup to enter CMOS setup Advanced -> SuperIO Configuration   -> Restore on AC Power Loss = Power On Boot -> Hard Disk Drives   -> Press '-' to move USB device to the top Press F10 and Enter to Save & Exit.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys4 (same case as Sys5) Gigabyte GA-G31M-ES2L rev 1.x motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys5 (same case as Sys4) Gigabyte GA-G31M-ES2L rev 2.0 motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys6 Intel D945GCLF2D motherboard Intel Atom 330 CPU    dual-core @ 1.60 GHz (Benchmark 635) 1 GB RAM 3.5" 80 GB Western Digital HDD PCI Network Interface Card Optional external USB Ethernet interface	Press DEL at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Drive Configuration: -> ATA/IDE Mode = Native -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: Blue TrendNet USB device (optional)
Sys7 Jetway NC94-510-LF motherboard Intel Atom D510 CPU dual-core @ 1.66 GHz (Benchmark 661) 1 GB RAM 3.5" 80 GB Western Digital HDD Realtec Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.
Sys8 Intel D525MW motherboard Intel Atom D525 CPU    dual-core @ 1.80 GHz (Benchmark 717) 1 GB RAM 3.5" 160 GB Western Digital HDD PCI Network Interface Card See Fix Site Server Sys8 Serial Port.	Press F2 at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Internal Chipset Drive Configuration: -> Configure SATA as = IDE -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN from S5 = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: N/A
Sys9 Jetway NC94-525-LF motherboard Intel Atom D525 CPU dual-core @ 1.80 GHz (Benchmark 717) 2 GB RAM 3.5" 160 GB Western Digital HDD Intel Gigabit Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.

Images

• <image-class> is usually sserv for a Site Server, although Sheetz's is cws, which stands for Car Wash Server.
• <highest  model support> the highest hardware model number that the image works on. Images are usually backwards compatible.
• <variant> is optional. If none is given, then the image is Intelio's baseline. "R" is used for Ryko Code-a-Wash, "S" is Ryko iServer.
• <revision> each time the image is updated, the image letter is increased.
• <company> is the company that produces the image.
• <date> is the date that this revision was released.

sserv3 image for Sys3

sserv6 image for Sys6

sserv7 image for all models

sserv8 image for all models

Ethernet Adapters

See Also

Approved Wire and Uses

Ethernet (Internet) Wire

Activa Direct Wire

Echelon (RykoNet) Wire

• Belden 8760 (top choice)
  
• Belden 9318
• Belden 88760
• Carol C2521
• Carol C2534
• Alpha 2421C
• Manhattan 13242

Fix Site Server Sys8 Serial Port

1. Log in as Administrator.
2. Click the Start button, then right click on "My Computer" then left click on "Manage".
3. Select "Device Manager" on the left.
4. Double click on "Ports". 
5. Right click on "Communications Port (COM1) and select "Uninstall".
6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
7. Click on the "Advanced" button.
8. Look for the Port Number and click on the drop down arrow. 
9. Scroll up and select "COM1".
10. Click "Ok" button(s).
11. Reboot the sServ.
    

Site Server Flash Imager

BIOS Setup

Backup Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button. (Login if necessary.)
   
4. Touch the Database Maintenance button.
5. Touch the Backup Now button.
• The Code-a-Wash application will shut down, backup its data to the flash drive, and then start back up.
  

Initialization Procedure

1. Begin with the PC powered off, a keyboard plugged in, and the USB Flash Imager drive in any USB port.
2. Press the PC power button.
3. On a Sys1, Sys2, Sys4 or Sys5 box:
• Press the F12 key once every few seconds, until you see the Boot Menu screen.
• Press the cursor down key to highlight Hard Drives and then press Enter to select it.
• Highlight USB-HDD0 : USB 2.0 USB Flash Driv and then press the Enter to select it.
4. On a Sys6 or Sys8 box, it will boot from the flash drive without pressing anything.
   
5. On a Sys7 box:
• Press the F11 key once every few seconds, until you see the Boot Menu screen.
• Use the cursor down key to highlight the USB drive, and press the Enter to select it.
6. The imager will run:
   
• If the Windows XP logo appears, hold the power button until the PC powers off. See the BIOS Setup section above.
• White text will scroll on the screen for a while, followed by a red warning screen.
• Processing text is cyan, with the second column of data showing percent complete.
• A green message at the end indicates when it has completed.
7. Press the power button to turn the PC off.
8. Remove the USB Flash drive.
9. Press the power button to start up the newly imaged Site Server.
10. When Windows has started up, give it a few minutes to discover new devices. Allow it to reboot if it wants to.
11. If reimaging an old PC to make it PCI DSS compliant, double-click on Secure Delete on the desktop. This will take about an hour to run.
12. Double-click the Post-Cloning Fix-Up icon on the Desktop.
13. Call Intelio tech support to reinitialize your Site Server. (It needs to be given its identity on the network and software initialized.)

Restore Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button.
4. Touch the Exit button.
5. Touch the Repair Backup Restore button.
6. Touch the Restore Data From Backup button.
7. Touch the caw.mdb file and touch the OK button.
8. Touch the OK button.
9. Touch the next OK button.
10. Touch the Finished button.
11. Touch the Start button.
    

Revision History

POS Interface

Allied ANDI

Source: Allied Electronics Online Documents

Code-a-Wash Settings

• Ryko Protocol
• 9600 Baud
  

Cable for most companies and POS

Cable for BP Amoco with Gilbarco

Allied NeXGen

Source: Allied Electronics Online Documents

Code-a-Wash Settings

• Ryko Protocol
• 9600 Baud
  

Cable

Software Installation

Bootstrap a previously Offline Configured device

1. Login to WIndows with the Administrator account and open Cygwin. (Or ssh in as Administrator.)
2. On an sserv, enter the lines:
• HOSTNAME=sserv
• ./bootstrap.sh
  
3. On a teller, enter the lines:
• HOSTNAME=teller
• ./bootstrap.sh
4. Follow normal procedure for bootstrap.
   

EPG Installation and User Manual

Introduction

• Intelio Activa Virtual Attendant
• Ryko AMTT coinbox
  
• Ryko AMTT-CS coinbox
  
• Ryko Enteract Virtual Attendant
• Ryko Bay Pay
• Ryko Touch-n-Go
• Unitec Wash Select II

• Authorize.Net
• Radiant Epsilon
• WashMax Market

Installation and Startup

Taskbar Icon and Menu

• Status displays the Status window showing current status of the system.
  
• Settings displays the Settings window which allows you to configure EPG.
• About displays version and copyright information.
• Exit shuts down the EPG application.

Status Window

• HTTP Server
• EPG has a reports interface via the HTTP protocol. When it is being accessed, connections will be shown under this heading.
• GIIP Server
• EPG includes a General Intelio Interoperability Protocol server used for communication on this protocol. Connections to this server are shown below this heading.
• EPI Server
• EPI is the interface with Ryko and Intelio tellers. A connection with one of these tellers will appear under this heading. The connection will show an icon indicating the type of device and whether it is currently communicating or not (crossed out icon).
• Unitec Tellers
• If configured, this heading will appear with a line below it for each wash bay. The icon and text indicate the current state of the Wash Select II.
• Authorize.Net Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Authorize.Net.
• Intelio GIIP Payment Processor
• If an Intelio edge VM is running, it will appear here as well as under GIIP Server. The icon color and text below it indicate the state of communication with WashMax Market's payment processor.
• Radiant Epsilon Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Epsilon.

• EPI Diagnostics
• This button is only available when a device under EPI Server is selected. Press it to view communication information with the device.
• View Log
• EPG maintains a detailed daily log of activity, useful for debugging. Press this button to view the current day's log.
• Previous day's logs can be found in the directory C:\Program Files\Ryko\EPG\EventLog\
• Close
• Closes the Status window. (Only available when not running full screen.

Settings Window

General Settings

• Keep reports for 30 days
• Some payment processors may provide reports to EPG as part of its interface. (Epsilon is one such processor.) These reports will be purged after the designated number of days.
• To access the reports, login to WashMax.com, click on the Reports tab, and then Payment Processor Reports below that.
• Release pre-authorization hold after  4  hours
• When used with a self-serve car wash teller, this is how long a customer has to complete their purchase before the transaction closes.
• It also designates how long some reference information about the transaction may be stored on the hard drive.
• Sensitive Authentication Data, as defined by PCI PA-DSS, is never to be stored, in any form, by EPG.
• Your Computer ID: xxxx xxxx
• This read-only field has a unique hash defining this computer. Upon installation, you must provide this value to Intelio Customer Support to generate a license key for EPG's interface with your payment processor.

Authorize.Net Settings

• Authorize.Net Server name or address: cardpresent.authorize.net 
• If DNS is not functioning on the Site Server, try entering 64.94.118.65 here.
• Account API Login
• Enter the API Login ID generated from the Authorize.Net web site.
• Account Transaction Key
• Enter the Transaction Key generated from the Authorize.Net web site.
• Device Type: 3: Self Service Terminal
  
• Should not change, but some account are mistakenly set to 2: Unattended Terminal, and you can select that here.
• Product License Key
• The Authorize.Net functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.

EPI Settings

• RykoNet Host: localhost
  
• Rarely is there reason to change this field.
• If communicating with a single Virtual Attendant over Ethernet/IP, it occasionally works to enter that device's name or IP address here.
• Terminals
• List of terminals (coinboxes, tellers) to communicate with.
• Use the Edit Terminals button to add terminals.

Epsilon Settings

• Location ID: POS000000000100
  
• Base value of point of sale terminal's ID. The last digit will be changed to the teller/coinbox number.
  
• End of Day Batch time
  
• At the designated time each day, the current batch will be closed and a report will be generated.
  
• Product Code
  
• Product Code that car washes will appear as in the Point of Sale system.
  
• Product License Key
• The Epsilon functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.
  

GIIP Settings

HTTP Settings

Unitec Settings

Configuring the Serial Device Server

• An IP address compatible with its subnet.
• For a direct connection to Auxiliary Connection #1 on a Site Server, use IP 192.168.111.21.
• Set to run as a TCP Server
• Set the serial port to 9600 baud, 8 data bits, 1 stop bit, no parity, no flow control.

Configuring the Wash Select II

• Press 3 twice to advance the menu to Credit System, and then press * to select it.
• The menu item Credit Mode is displayed; press * to select it.
• Press 3 and then * to select Generic Terminal Mode.
• Press 1 and then * to answer Yes to the Use extensions question.
• Press 3 several times to advance to the menu item Accept Propriety, and then press * to select it.
• Press 1 and then * to answer Yes to the question.

WashMax Reports

Fix Site Server Sys8 Serial Port

1. Log in as Administrator.
2. Click the Start button, then right click on "My Computer" then left click on "Manage".
3. Select "Device Manager" on the left.
4. Double click on "Ports". 
5. Right click on "Communications Port (COM1) and select "Uninstall".
6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
7. Click on the "Advanced" button.
8. Look for the Port Number and click on the drop down arrow. 
9. Scroll up and select "COM1".
10. Click "Ok" button(s).
11. Reboot the sServ.
    

How to configure a new Site Server (sserv) for Cobra

Assumptions

See Also

Contact the Site Server

System Configuration

Via SSH

./bootstrap.sh 172.16.1.102 cobra

Via VNC or locally

./bootstrap.sh 172.16.1.102 cobra

Configure the Edge VMs

1. Click the VMs link on the VPN list, point your web browser to http://<sserv IP address>:8222/ui/
   
• You may also increase the screen resolution to 800x600 and then double-click the VMware Server desktop icon. Be sure to change the screen resolution back before putting the server in operation with a monitor on it.
2. Login as Administrator with the default or current password.
3. With sserv selected on the left, find the Commands block on the right and click on Edit Virtual Machine Startup/Shutdown Settings.
4. Click on Intelio Edge A and then click the Move Up button to put it in the (Startup Order)  Any Order section.
5. Repeat as needed for Intelio Edge B and Intelio Edge C to run two or three edges.
6. Click on Intelio Edge A on the left.
7. Notes about power on/off from on this page:
1. Do not power on the edge until the bootstrap/installation scripts complete!
2. Do not use the red square STOP button or Power Off link. These are like cutting power to the machine.
3. Do use the Shut Down Guest and Restart Guest links when needed. These do clean shutdowns and reboots.
8. If the edge VM needs to be on the physical network rather than a virtual network inside of the Site Server:
1. If the edge is already running, click the Shut Down Guest link and wait for it to shut down.
   
2. If Network Adapter 2 isn't listed in the Hardware section:
1. Click on Add Hardware in the right column.
2. Click on Network Adapter and then Next.
3. Click on Next and then Finish.
3. If the edge had been running, start it back up by clicking the Power On link on the right.
   
9. If the edge VM needs to access a device plugged into the 9-pin DIN serial port:
1. Go to the Hardware section and click the icon next to Serial Port 1.
2. Click on Edit.
3. Select Connect at power on.
4. Click on the OK button.
5. Note: Do not do this if the Code-a-Wash application is to run. They will conflict!
10. If the edge VM needs to access a USB Serial adapter:
1. Note: The adapter must be plugged in as the Site Server is boots up. If it was not, plug it in now and come back to this after a reboot.
   
2. Go to the Hardware section and click the icon next to Serial Port 1.
3. Click on Edit.
4. Select Connect at power on.
5. Select the Physical COM port. The one on the motherboard is COM1. The adaptor will show with a higher number.
6. Click on the OK button.
7. If you need multiple adapters, only add them one at a time so that you can tell which is which.
11. Feel free to put comments in the Notes section if you feel a need.
    
12. Repeat for Intelio Edge B and Intelio Edge C as needed.
    

Windows User Accounts

1. Shut down all applications that you can.
2. Press the Windows key to pop up the START menu, and select Log Out.
• Alternatively, press Ctrl-Alt-Del and click Log Out.
3. At the new logon prompt, enter user name Administrator and the current password. (See the SOC.)

Edge Configuration

Fix Screen Resolution

1. Right click on the desktop and select Properties.
2. Click the Settings tab.
3. Click the Advanced button.
4. Click the Adapter tab.
5. Click List All Modes.
6. Scroll the list up and select 640 by 480, True Color (32 bit), 60 Hertz, and click OK.
7. Click OK.
8. Click OK.
9. Click Yes on the dialog box.
10. Click OK.

Application Configuration

Site with Car wash Equipment

Installations without WashMax Merchandise and the sserv7 image (PCI compliant)

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration one so that it reads Payment Gateway.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.

Installations Connected to Ryko or Intelio Tellers and WashMax Merchandise

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration twice so that it reads Full Function.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.
2. Login to the Code-a-Wash application.
• User: ENG, PIN: 7956
  
3. Touch the Setup Menu button.
4. Touch the Wash Keys button.
5. Edit each wash package to match the Activa. Touch the Close button when done.
6. Back at the Setup Menu. The Promo Messages section defines the text printed at the bottom on codes printed out directly from the Code-a-Wash. Edit if desired.
7. Use of Fleet Account, Discount Keys and Discount Programs are discouraged, as they do not report properly to WashMax. Use WashMax Marketing instead.
8. Touch the Users button and have the OWNER consider a new password. They may also want additional accounts for other users.
9. Touch the Site Information button and fill in the fields. This is printed at the top of codes printed directly from the Code-a-Wash.
10. Touch the Point Of Sale button.
• If the POS always claims that the car was is offline and won't sell codes, toggle Power Flag Always OK
• If the POS uses the Unitec protocol, set Protocol to ALTERNATE
  
11. Touch the Coinbox button.
• Set the Name field, if desired, to give a more meaningful name to what will appear on the main screen.
• Set the Type to AMTT-CS.
• On the Currency tab,
• Set Coin 1 Value to match the Coin Accepter value on the Activa.
• Set Change Value to match the Coin Dispenser value on the Activa.
• If there is more than one Activa, touch the right arrow at the top of the screen to select the next bay.
12. Touch Close to exit the Setup Menu.
13. Touch the Logout button. Never leave the ENG user logged in once you are done.

Installations Connected to Unitec Tellers and not PCI compliant

Remote Site Server

1. Give the sserv VPN access to the other sserv or caw device:
• On intelio@bertha, run devtodev add sserv### sserv### , replacing the sserv### with the correct sserv or caw node names.
• Reboot the other Site Server or Site Controller so that it will obtain the new VPN routing access.
2. Configure startup programs:
• On the Booter program, touch the Set Program Options button.
• Touch the Startup Options button.
• Touch the down arrow next to Configuration twice so that it reads Full Function.
• Touch the down arrow next to Applications and then touch the Run button to change it to Stopped. Repeat for each application so that only Code A Wash is left as Run.
• Touch the OK button.
• Touch the Finished button.
• Touch the REBOOT button. Wait for the reboot.
  
3. Configure application to communicate with master CAW at car wash site.
• Click on the Setup Menu button.
• If the Setup Menu button is grayed out, touch Login and enter the PIN 7956 and then click Enter (which is down by the zero). This will make the Setup Menu available.
• Click the RykoNet button.
  
• Click the Setup tab.
  
• Set Type to Remote 1.  (Or Remote 2, or Remote 3, ...)
  
• Set Connection to the VPN address of the sserv or caw at the car wash site.
  
• Click on the Net Devices tab.
  
• Click the Refresh button.
  
• The devices CAW 1 as well as other remote devices should appear. If not, there's probably a routing problem between the devices.
  
• Click the Accept button.
  
• Click the Close button.
4. Once communication is establish with the host CAW and wash keys are setup on the host, copy them:
   
• Click the Setup Menu button.
  
• Click the Wash Keys button.
• Click the Duplicate From Host button.
• Now navigate to each wash package up through #8. They will all be enabled. Disable each package that is not actually used by:
• Click the Edit Wash Package button.
  
• Click the big Enabled button, which will change to Disabled.
  
• Click the Accept button.
• Click the Close button.

How to configure a new Site Server (sserv) for latest

Assumptions

See Also

Contact the Site Server

System Configuration

Via SSH

./bootstrap.sh

Via VNC or locally

Windows User Accounts

1. Shut down all applications that you can.
2. Press the Windows key to pop up the START menu, and select Log Out.
• Alternatively, press Ctrl-Alt-Del and click Log Out.
3. At the new logon prompt, enter user name Administrator and the current password. (See the SOC.)

Fix Screen Resolution

1. Right click on the desktop (or Control Panel / Desktop) and select Properties.
2. Click the Settings tab.
3. Click the Advanced button.
4. Click the Adapter tab.
5. Click List All Modes.
6. Scroll the list up and select 640 by 480, True Color (32 bit), 60 Hertz, and click OK.
7. Click OK.
8. Click OK.
9. Click Yes on the dialog box.
10. Click OK.

Application Configuration

Site with Car wash Equipment

Installations without WashMax Merchandise or a Ryko car wash.

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration one so that it reads Payment Gateway.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.

Installations with WashMax Merchandise or a Ryko car wash.

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration twice so that it reads Full Function.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.
2. Login to the Code-a-Wash application.
• User: ENG, PIN: 7956
  
3. Touch the Setup Menu button.
4. Touch the Wash Keys button.
5. Edit each wash package to match the Activa. Touch the Close button when done.
6. Back at the Setup Menu. The Promo Messages section defines the text printed at the bottom on codes printed out directly from the Code-a-Wash. Edit if desired.
7. Use of Fleet Account, Discount Keys and Discount Programs are discouraged, as they do not report properly to WashMax. Use WashMax Marketing instead.
8. Touch the Users button and have the OWNER consider a new password. They may also want additional accounts for other users.
9. Touch the Site Information button and fill in the fields. This is printed at the top of codes printed directly from the Code-a-Wash.
10. Touch the Point Of Sale button.
• If the POS always claims that the car was is offline and won't sell codes, toggle Power Flag Always OK
• If the POS uses the Unitec protocol, set Protocol to ALTERNATE
• For some other protocols like Gasman you may need to set the Protocol to ALTERNATE
11. Touch the Coinbox button.
• Set the Name field, if desired, to give a more meaningful name to what will appear on the main screen.
• On the Currency tab,
• Set Coin 1 Value to match the Coin Accepter value on the Activa.
• Set Change Value to match the Coin Dispenser value on the Activa.
• If there is more than one Activa, touch the right arrow at the top of the screen to select the next bay.
12. Touch Close to exit the Setup Menu.
13. Touch the Logout button. Never leave the ENG user logged in once you are done.

Configure EPG

Details @ EPG Installation and User Manual

1. Open EPG Settings window. (Right click on icon near clock.)
   
2. From the SOC, determine the Entry Device (teller) interface and payment processor to use.
3. Read Computer ID from General tab. Edit the site on the SOC and generate the payment processor's product key (EPG-AuthNet or EPG-Epsilon).
4. Go to that payment processor's setting tab (Authorize.Net or Epsilon). Set key and other options.
5. If Wash Select II:
1. Configure Moxa using nPort Search Utility. See Wash Select II interface and configuration.
2. Configure Unitec settings tab in EPG.
6. Click OK on the Settings window and OK to the notification.

Remote Site Server

1. Give the sserv VPN access to the other sserv or caw device:
• On intelio@bertha, run devtodev add sserv### sserv### , replacing the sserv### with the correct sserv or caw node names.
• Reboot the other Site Server or Site Controller so that it will obtain the new VPN routing access.
2. Configure startup programs:
• On the Booter program, touch the Set Program Options button.
• Touch the Startup Options button.
• Touch the down arrow next to Configuration twice so that it reads Full Function.
• Touch the down arrow next to Applications and then touch the Run button to change it to Stopped. Repeat for each application so that only Code A Wash is left as Run.
• Touch the OK button.
• Touch the Finished button.
• Touch the REBOOT button. Wait for the reboot.
  
3. Configure application to communicate with master CAW at car wash site.
• Click on the Setup Menu button.
• If the Setup Menu button is grayed out, touch Login and enter the PIN 7956 and then click Enter (which is down by the zero). This will make the Setup Menu available.
• Click the RykoNet button.
  
• Click the Setup tab.
  
• Set Type to Remote 1.  (Or Remote 2, or Remote 3, ...)
  
• Set Connection to the VPN address of the sserv or caw at the car wash site.
  
• Click on the Net Devices tab.
  
• Click the Refresh button.
  
• The devices CAW 1 as well as other remote devices should appear. If not, there's probably a routing problem between the devices.
  
• Click the Accept button.
  
• Click the Close button.
4. Once communication is establish with the host CAW and wash keys are setup on the host, copy them:
   
• Click the Setup Menu button.
  
• Click the Wash Keys button.
• Click the Duplicate From Host button.
• Now navigate to each wash package up through #8. They will all be enabled. Disable each package that is not actually used by:
• Click the Edit Wash Package button.
  
• Click the big Enabled button, which will change to Disabled.
  
• Click the Accept button.
• Click the Close button.

Configure WashMax Onsite

1. Check the SOC comment to ensure that the site has been added to a WashMax Server.
2. Configure as described by the article: Configure WashMax Onsite.

Test

1. Bring up EPG Status and see green lights for the configured credit payment processor and Intelio GIIP Payment Processor.
2. Wash code sale (if applicable)
   
3. Wash code redemption (if applicable)
   
4. Credit card purchase at teller. (Must activate the wash, not just validate the card.)

Software Updates

How to install Cold Card Activator system

Purpose

WashMax Marketing cards are typically assigned to a program and available for immediate use. This is a problem for cards that are sold, as they are then prone to theft. Instead, cards should be assigned to a problem, but inactive - unavailable for immediate use. A stolen card is then worth nor more than the plastic card itself.

Cold Card Activator (CCA) is a way to enable the card. A store clerk swipes the card on the Site Server, and it activates the card. Additional fields can also be set at activation, such as initial value and usage count.

Installation

The sserv and edge must be running at least v4.0-103 of WashMax. Update if needed.

• Download Site Server/CCA_v1.x.x.x.msi from the software repository and install it.
• Then run C:\Program Files\Ryko\CCA\ColdCardActivator.exe and unblock the firewall.
• Edit C:\Program Files\Ryko\CAWV\cawboot.ini
• Add to the end of the [STARTUP?] block that is being used:
• Execute5=1
  ExecuteName5=Cold Card Activator
  ExecutePath5=C:\Program Files\Ryko\CCA\RunCCA.exe
• Change the 5 on each line to be the next number after the block before it.
• Close and save the file.

Configuration

• Clerk ID:  If owner/manager would like to track what clerk activates a card, set this to shown and required.
• Initial Value: If site will only be activating dollar value cards, with variable dollar amounts, then set this as shown and required. If they will be doing this, but other things too, then set it as shown and optional. Otherwise, set it to not shown.
• Initial Use Count: If the site is replacing paper card punch cards with loyalty cards, set this as shown with initial value of 0. Otherwise, probably want it not shown.

Testing

How to re-initialize edge virtual machines (VMs)

cd /cygdrive/c/Intelio/vm

rm edgeA/*.vmdk
rm edgeB/*.vmdk
rm edgeC/*.vmdk

./initVMdisks.bat

ssh [email protected]
./bootstrap.sh

How to upgrade existing Site Server to WashMax Onsite (Enzo)

Preparation:

1. VNC to the sserv, open Internet Explorer, and download the files from http://repository.server/repo/WashMax%20Onsite/ to D:\  
   
2. ssh to [email protected] and scp repo/onsite/* [email protected]:/cygdrive/d/   (change sservXXX to the node name)
   
3. Copy the files from a USB flash drive plugged into the Site Server to D:\ . (This is necessary at sites with slow networks.)

Disable Edges:

• Open the VMware Server console (from SOC link, Desktop, or Start Menu) and log in as administrator.
• Click on Edit Virtual Machine Startup/Shutdown Settings.
• Move all edges to the Manual Startup section.
• Click OK.
• Close the browser window.

Install Software:

• Open Windows Explorer and navigate to the D drive.
• Double-click on WashMax-Onsite-Libs_v5*.exe
  
• Double-click on WashMax-Onsite_v5*.exe
• Double-click on the enzo-upgrade folder and then install.bat. (Do not try running from within the .zip file - it won't work.)
• If a MySQL window hangs for more than a minute, close it and press a key in the command-line window to exit. Then double-click on fix_mysql.bat.
• Click Next and Finish as needed to proceed through any prompts.
  

Switch from Cobra to Enzo:

Installing on fresh (older) image:

Configuring WashMax Onsite:

Verify EPG Status:

Cleanup Alerts on WashMax Server (wms):

• ssh intelio@wms-xx, where wms-xx is the server that the site reports to.
• Enter: enzoUpgradeCleanup.sh xxxx , where xxxx is the WashMax edge number, zero-padded to four digits.
• Repeat this command for each edge at the site.

Cleanup SOC:

Select VMware Server Bridged Network Adapter

Run the Manage Virtual Networks program.

If running under the LocalTerminal account (or other non-administrator account), you must run this application as Administrator by right-clicking on "Manage Virtual Networks" and selecting "Run As"

... and then select "The following user:". Make sure the local Administrator account is selected, enter the password, and click OK.

Now click to the "Automatic Bridging" tab and uncheck it.

On the "Host Virtual Networking Mapping" tab, drop down the list for VMnet0 and select the adapter that provides the uplink. You can cross-reference this on the Control Panel / Network Connections window. In the example below, it's the Realtek Gigabit. On Sys6 and Sys7 Site Servers, it'll be the only Intel adapter.

Click OK, and you're done.

Site Server Flash Imager

BIOS Setup

Backup Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button. (Login if necessary.)
   
4. Touch the Database Maintenance button.
5. Touch the Backup Now button.
• The Code-a-Wash application will shut down, backup its data to the flash drive, and then start back up.
  

Initialization Procedure

1. Begin with the PC powered off, a keyboard plugged in, and the USB Flash Imager drive in any USB port.
2. Press the PC power button.
3. On a Sys1, Sys2, Sys4 or Sys5 box:
• Press the F12 key once every few seconds, until you see the Boot Menu screen.
• Press the cursor down key to highlight Hard Drives and then press Enter to select it.
• Highlight USB-HDD0 : USB 2.0 USB Flash Driv and then press the Enter to select it.
4. On a Sys6 or Sys8 box, it will boot from the flash drive without pressing anything.
   
5. On a Sys7 box:
• Press the F11 key once every few seconds, until you see the Boot Menu screen.
• Use the cursor down key to highlight the USB drive, and press the Enter to select it.
6. The imager will run:
   
• If the Windows XP logo appears, hold the power button until the PC powers off. See the BIOS Setup section above.
• White text will scroll on the screen for a while, followed by a red warning screen.
• Processing text is cyan, with the second column of data showing percent complete.
• A green message at the end indicates when it has completed.
7. Press the power button to turn the PC off.
8. Remove the USB Flash drive.
9. Press the power button to start up the newly imaged Site Server.
10. When Windows has started up, give it a few minutes to discover new devices. Allow it to reboot if it wants to.
11. If reimaging an old PC to make it PCI DSS compliant, double-click on Secure Delete on the desktop. This will take about an hour to run.
12. Double-click the Post-Cloning Fix-Up icon on the Desktop.
13. Call Intelio tech support to reinitialize your Site Server. (It needs to be given its identity on the network and software initialized.)

Restore Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button.
4. Touch the Exit button.
5. Touch the Repair Backup Restore button.
6. Touch the Restore Data From Backup button.
7. Touch the caw.mdb file and touch the OK button.
8. Touch the OK button.
9. Touch the next OK button.
10. Touch the Finished button.
11. Touch the Start button.
    

Revision History

Troubleshooting

Code-a-Wash Reports show incorrect change

1. Login to the Code-a-Wash application.
2. Touch the Setup Menu button.
3. Touch the Coinbox button.
4. Touch the Currency tab.
5. Set Coin 1 Value to match the Coin Acceptor value on the Activa.
6. Set Change Value to match the Coin Dispenser value on the Activa.
7. If there is more than one Activa, touch the right arrow at the top of the screen to configure the next bay.

Fix Site Server Sys8 Serial Port

1. Log in as Administrator.
2. Click the Start button, then right click on "My Computer" then left click on "Manage".
3. Select "Device Manager" on the left.
4. Double click on "Ports". 
5. Right click on "Communications Port (COM1) and select "Uninstall".
6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
7. Click on the "Advanced" button.
8. Look for the Port Number and click on the drop down arrow. 
9. Scroll up and select "COM1".
10. Click "Ok" button(s).
11. Reboot the sServ.
    

Missing Printer Driver for Star TSP100

WashMax

About Cold Card Activation

About Site Controllers

A bit of history...

NEMA/6102

Minibox

Sys1 / Sys2 CAW

Sys3 CAW

Sys4

Sys5

CAW model Site Controller

Ethernet Adapters

• Auxiliary Connection 1 is located nearest the primary port and is preconfigured to IP 192.168.111.20.
• Auxiliary Connection 2 is located nearest the outer edge of the box and is preconfigured to IP 192.168.112.20.

Ehost model Site Controller

Ethernet Adapters and Moxas

Bootstrapping

About Site Servers

A bit of history...

Models

Hardware	BIOS Settings	Network Locations
Sys1 (same case as Sys2) Gigabyte GA-945GCMX-S2 motherboard Intel Celeron CPU @ 2.8 GHz (Benchmark 334) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys2 (same case as Sys1) Gigabyte GA-G31M-S2L motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys3 (Ryko only) Biostar G31-M7 TE motherboard Intel Celeron E3300 @ 2.5 GHz (Benchmark 1676) 1 GB RAM	Press DEL at bootup to enter CMOS setup Advanced -> SuperIO Configuration   -> Restore on AC Power Loss = Power On Boot -> Hard Disk Drives   -> Press '-' to move USB device to the top Press F10 and Enter to Save & Exit.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys4 (same case as Sys5) Gigabyte GA-G31M-ES2L rev 1.x motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys5 (same case as Sys4) Gigabyte GA-G31M-ES2L rev 2.0 motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys6 Intel D945GCLF2D motherboard Intel Atom 330 CPU    dual-core @ 1.60 GHz (Benchmark 635) 1 GB RAM 3.5" 80 GB Western Digital HDD PCI Network Interface Card Optional external USB Ethernet interface	Press DEL at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Drive Configuration: -> ATA/IDE Mode = Native -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: Blue TrendNet USB device (optional)
Sys7 Jetway NC94-510-LF motherboard Intel Atom D510 CPU dual-core @ 1.66 GHz (Benchmark 661) 1 GB RAM 3.5" 80 GB Western Digital HDD Realtec Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.
Sys8 Intel D525MW motherboard Intel Atom D525 CPU    dual-core @ 1.80 GHz (Benchmark 717) 1 GB RAM 3.5" 160 GB Western Digital HDD PCI Network Interface Card See Fix Site Server Sys8 Serial Port.	Press F2 at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Internal Chipset Drive Configuration: -> Configure SATA as = IDE -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN from S5 = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: N/A
Sys9 Jetway NC94-525-LF motherboard Intel Atom D525 CPU dual-core @ 1.80 GHz (Benchmark 717) 2 GB RAM 3.5" 160 GB Western Digital HDD Intel Gigabit Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.

Images

• <image-class> is usually sserv for a Site Server, although Sheetz's is cws, which stands for Car Wash Server.
• <highest  model support> the highest hardware model number that the image works on. Images are usually backwards compatible.
• <variant> is optional. If none is given, then the image is Intelio's baseline. "R" is used for Ryko Code-a-Wash, "S" is Ryko iServer.
• <revision> each time the image is updated, the image letter is increased.
• <company> is the company that produces the image.
• <date> is the date that this revision was released.

sserv3 image for Sys3

sserv6 image for Sys6

sserv7 image for all models

sserv8 image for all models

Ethernet Adapters

See Also

Alerts (Comprehensive list)

Production of Intelio Marketing Cards

1. The WashMax.com or RykoNet.com login name of the customer ordering the cards. No password, we just need their login name so that we can make the cards available in their account.
2. The number of cards to produce.

1. The card number to print somewhere on the plastic card itself. (fifteen digits)
   
2. The data to encode on the first track. (WP followed by fifteen digits)
3. The data to encode on the second track. (fifteen digits)

Intelio Technologies, Inc.
Attn: Adam Fanello
3185 Airway Ave #D2
Costa Mesa, CA 92626
(949) 567-9950

Carwash Interfaces

AUTEC interface with WashMax

PPI MultiMaster Switch Settings:

Configuration with a Moxa:

• TCP Server Mode
• Serial port settings:
• Baud: 19200 baud
• Parity: None
• Data Bit: 8
• Stop Bit: 1
• Flow Control: None
• UART FIFO: Enabled

Configuration via COM1 Serial Port

Belanger interface with WashMax

Overview

Hardware connections

Serial Device Server configuration

• IP:
• Old scheme: 192.168.1.54 (Use 192.168.1.64 for a second bay.)
• sserv Auxiliary Connection #2:  192.168.112.21
• If this IP does not work for the site's network, any other address may be used but Intelio site controller must be configured with the alternative address.
• Run as a TCP Server listening on port 4001
• The inactivity timeout must be disabled .
• Serial side set to 9600 baud, 8 bit data, 1 stop bit, no parity, and no flow control.

Edge Settings

Istobal interface with WashMax

Overview

Hardware connections

Serial Device Server configuration

• IP:
• Old scheme: 192.168.1.54 (Use 192.168.1.64 for a second bay.)
• sserv Auxiliary Connection #2:  192.168.112.21
• If this IP does not work for the site's network, any other address may be used but Intelio site controller must be configured with the alternative address.
• Run as a TCP Server listening on port 4001 and set Force transmit to 75 ms.

• The inactivity timeout must be disabled .
• Serial side set to 2400 baud, 8 bit data, 1 stop bit, no parity, and no flow control.

  echo "AlertEvent input=255 sourcePrefix=belanger.fault" | script/driverClient.sh