Site Server Category

Table of Contents

1. Contents of Site Server
   1. Application Configuration (How to configure the applications that run on...)
   2. Hardware (Installation and upgrading the Site Server and...)
   3. POS Interface (How to interface Intelio Site Server to...)
   4. Software Installation (Software (operating environment) installation...)
   5. Troubleshooting (Techniques for finding and resolving problems.)

Site Server

About Cold Card Activation

About Site Controllers

A bit of history...

NEMA/6102

Minibox

Sys1 / Sys2 CAW

Sys3 CAW

Sys4

Sys5

CAW model Site Controller

Ethernet Adapters

• Auxiliary Connection 1 is located nearest the primary port and is preconfigured to IP 192.168.111.20.
• Auxiliary Connection 2 is located nearest the outer edge of the box and is preconfigured to IP 192.168.112.20.

Ehost model Site Controller

Ethernet Adapters and Moxas

Bootstrapping

About Site Servers

A bit of history...

Models

Hardware	BIOS Settings	Network Locations
Sys1 (same case as Sys2) Gigabyte GA-945GCMX-S2 motherboard Intel Celeron CPU @ 2.8 GHz (Benchmark 334) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys2 (same case as Sys1) Gigabyte GA-G31M-S2L motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys3 (Ryko only) Biostar G31-M7 TE motherboard Intel Celeron E3300 @ 2.5 GHz (Benchmark 1676) 1 GB RAM	Press DEL at bootup to enter CMOS setup Advanced -> SuperIO Configuration   -> Restore on AC Power Loss = Power On Boot -> Hard Disk Drives   -> Press '-' to move USB device to the top Press F10 and Enter to Save & Exit.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys4 (same case as Sys5) Gigabyte GA-G31M-ES2L rev 1.x motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys5 (same case as Sys4) Gigabyte GA-G31M-ES2L rev 2.0 motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys6 Intel D945GCLF2D motherboard Intel Atom 330 CPU    dual-core @ 1.60 GHz (Benchmark 635) 1 GB RAM 3.5" 80 GB Western Digital HDD PCI Network Interface Card Optional external USB Ethernet interface	Press DEL at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Drive Configuration: -> ATA/IDE Mode = Native -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: Blue TrendNet USB device (optional)
Sys7 Jetway NC94-510-LF motherboard Intel Atom D510 CPU dual-core @ 1.66 GHz (Benchmark 661) 1 GB RAM 3.5" 80 GB Western Digital HDD Realtec Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.
Sys8 Intel D525MW motherboard Intel Atom D525 CPU    dual-core @ 1.80 GHz (Benchmark 717) 1 GB RAM 3.5" 160 GB Western Digital HDD PCI Network Interface Card See Fix Site Server Sys8 Serial Port.	Press F2 at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Internal Chipset Drive Configuration: -> Configure SATA as = IDE -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN from S5 = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: N/A
Sys9 Jetway NC94-525-LF motherboard Intel Atom D525 CPU dual-core @ 1.80 GHz (Benchmark 717) 2 GB RAM 3.5" 160 GB Western Digital HDD Intel Gigabit Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.

Images

• <image-class> is usually sserv for a Site Server, although Sheetz's is cws, which stands for Car Wash Server.
• <highest  model support> the highest hardware model number that the image works on. Images are usually backwards compatible.
• <variant> is optional. If none is given, then the image is Intelio's baseline. "R" is used for Ryko Code-a-Wash, "S" is Ryko iServer.
• <revision> each time the image is updated, the image letter is increased.
• <company> is the company that produces the image.
• <date> is the date that this revision was released.

sserv3 image for Sys3

sserv6 image for Sys6

sserv7 image for all models

sserv8 image for all models

Ethernet Adapters

See Also

Application Configuration

EPG Installation and User Manual

Introduction

• Intelio Activa Virtual Attendant
• Ryko AMTT coinbox
  
• Ryko AMTT-CS coinbox
  
• Ryko Enteract Virtual Attendant
• Ryko Bay Pay
• Ryko Touch-n-Go
• Unitec Wash Select II

• Authorize.Net
• Radiant Epsilon
• WashMax Market

Installation and Startup

Taskbar Icon and Menu

• Status displays the Status window showing current status of the system.
  
• Settings displays the Settings window which allows you to configure EPG.
• About displays version and copyright information.
• Exit shuts down the EPG application.

Status Window

• HTTP Server
• EPG has a reports interface via the HTTP protocol. When it is being accessed, connections will be shown under this heading.
• GIIP Server
• EPG includes a General Intelio Interoperability Protocol server used for communication on this protocol. Connections to this server are shown below this heading.
• EPI Server
• EPI is the interface with Ryko and Intelio tellers. A connection with one of these tellers will appear under this heading. The connection will show an icon indicating the type of device and whether it is currently communicating or not (crossed out icon).
• Unitec Tellers
• If configured, this heading will appear with a line below it for each wash bay. The icon and text indicate the current state of the Wash Select II.
• Authorize.Net Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Authorize.Net.
• Intelio GIIP Payment Processor
• If an Intelio edge VM is running, it will appear here as well as under GIIP Server. The icon color and text below it indicate the state of communication with WashMax Market's payment processor.
• Radiant Epsilon Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Epsilon.

• EPI Diagnostics
• This button is only available when a device under EPI Server is selected. Press it to view communication information with the device.
• View Log
• EPG maintains a detailed daily log of activity, useful for debugging. Press this button to view the current day's log.
• Previous day's logs can be found in the directory C:\Program Files\Ryko\EPG\EventLog\
• Close
• Closes the Status window. (Only available when not running full screen.

Settings Window

General Settings

• Keep reports for 30 days
• Some payment processors may provide reports to EPG as part of its interface. (Epsilon is one such processor.) These reports will be purged after the designated number of days.
• To access the reports, login to WashMax.com, click on the Reports tab, and then Payment Processor Reports below that.
• Release pre-authorization hold after  4  hours
• When used with a self-serve car wash teller, this is how long a customer has to complete their purchase before the transaction closes.
• It also designates how long some reference information about the transaction may be stored on the hard drive.
• Sensitive Authentication Data, as defined by PCI PA-DSS, is never to be stored, in any form, by EPG.
• Your Computer ID: xxxx xxxx
• This read-only field has a unique hash defining this computer. Upon installation, you must provide this value to Intelio Customer Support to generate a license key for EPG's interface with your payment processor.

Authorize.Net Settings

• Authorize.Net Server name or address: cardpresent.authorize.net 
• If DNS is not functioning on the Site Server, try entering 64.94.118.65 here.
• Account API Login
• Enter the API Login ID generated from the Authorize.Net web site.
• Account Transaction Key
• Enter the Transaction Key generated from the Authorize.Net web site.
• Device Type: 3: Self Service Terminal
  
• Should not change, but some account are mistakenly set to 2: Unattended Terminal, and you can select that here.
• Product License Key
• The Authorize.Net functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.

EPI Settings

• RykoNet Host: localhost
  
• Rarely is there reason to change this field.
• If communicating with a single Virtual Attendant over Ethernet/IP, it occasionally works to enter that device's name or IP address here.
• Terminals
• List of terminals (coinboxes, tellers) to communicate with.
• Use the Edit Terminals button to add terminals.

Epsilon Settings

• Location ID: POS000000000100
  
• Base value of point of sale terminal's ID. The last digit will be changed to the teller/coinbox number.
  
• End of Day Batch time
  
• At the designated time each day, the current batch will be closed and a report will be generated.
  
• Product Code
  
• Product Code that car washes will appear as in the Point of Sale system.
  
• Product License Key
• The Epsilon functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.
  

GIIP Settings

HTTP Settings

Unitec Settings

Configuring the Serial Device Server

• An IP address compatible with its subnet.
• For a direct connection to Auxiliary Connection #1 on a Site Server, use IP 192.168.111.21.
• Set to run as a TCP Server
• Set the serial port to 9600 baud, 8 data bits, 1 stop bit, no parity, no flow control.

Configuring the Wash Select II

• Press 3 twice to advance the menu to Credit System, and then press * to select it.
• The menu item Credit Mode is displayed; press * to select it.
• Press 3 and then * to select Generic Terminal Mode.
• Press 1 and then * to answer Yes to the Use extensions question.
• Press 3 several times to advance to the menu item Accept Propriety, and then press * to select it.
• Press 1 and then * to answer Yes to the question.

WashMax Reports

How to setup RykoNet over IP

Introduction

Choose the RykoNet Server Computer

Set Static IP on the server

Selecting a Static IP

1. If the site's network is actively managed by the operator, then request an IP address to use.
2. Check the router's DHCP settings. Choose an IP in the same subnet but outside of the range used by DHCP.
3. Do not assign the computer to statically use the IP that it was given dynamically! The router could give that IP to another device, resulting in a conflict.
4. Ping the IP that you plan to use, to ensure that nothing is already there.

Setting a Static IP on Windows XP

1. Bring up the Control Panel.
2. Double click on Network Connections.
3. Scroll the window sideways and identify the connection with a Device Name of RealTec.
4. Right-click on the connection and select Properties.
5. Scroll down on the item list to Internet Protocol (TCP/IP), and double-click on it.
6. Click on the bubble to the left of Use the following IP address.
7. Fill in the IP address (which you choose), Subnet mask (usually 255.255.255.0), and Default gateway (the nearest router).
8. Fill in the Preferred DNS server. Use the router address again if you don't know of any other.
9. Click on the OK button. (If you are running this remotely, you will be disconnect and need to VNC back in after some delay.)
   
10. Click on the next OK button.

Configure the non-server device

Configure the Activa Virtual Attendant to use the Site Controller as the server

• Log in to the Activa maintenance mode.
• Go to the RykoNet tab by:
• Touch the System Setups button.
  
• Touch the Software Setups button.
  
• Touch the RykoNet tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connect To field to the static IP of the Site Controller.
• Touch the Accept button.
• Touch the Close buttons until the system returns to the idle screen.

Configure the Site Controller to use the Virtual Attendant as the server

• From the main application screen, touch the Setup Menu button.
• If the Setup Menu button is grayed out, you will need to Login first.
• Touch the RykoNet button.
• Touch the Setup tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connection field to the static IP of the Virtual Attendant.
• Touch the Accept button.
• Hold down the Windows key (it looks like a four-sectioned waving flag), press the  e  key, and then release the Windows key.
• Windows Explorer should appear, showing My Computer.
• Stop the EPI Server and WashTrax:
• In the notification area on the bottom right of the screen, next to the clock, are small icons of programs running.
• EPI Server looks like a red notebook with a hand holding a pen.
• Right click on the EPI Server icon and click on Exit.
• WashTrax looks like a blue-handled magnifying glass over two tire tracks.
• Right click on the WashTrax icon and click on Exit.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\EPI Server\Setups
• Right click on the EPIServerSettingns.xml file, and click on Edit.
  
• Find the part that says <RykoNetHost>localhost</RykoNetHost> and change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\WashTrax
• Double-click on the WashTrax.ini file.
  
• On the ninth line it says Host=localhost . Change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Close the Windows Explorer window.
• You should be returned to the Setup Menu.
• Touch the red Exit button.
• On the next screen, touch the green Start button.

Select VMware Server Bridged Network Adapter

Run the Manage Virtual Networks program.

If running under the LocalTerminal account (or other non-administrator account), you must run this application as Administrator by right-clicking on "Manage Virtual Networks" and selecting "Run As"

... and then select "The following user:". Make sure the local Administrator account is selected, enter the password, and click OK.

Now click to the "Automatic Bridging" tab and uncheck it.

On the "Host Virtual Networking Mapping" tab, drop down the list for VMnet0 and select the adapter that provides the uplink. You can cross-reference this on the Control Panel / Network Connections window. In the example below, it's the Realtek Gigabit. On Sys6 and Sys7 Site Servers, it'll be the only Intel adapter.

Click OK, and you're done.

Update Manager Usage Manual

Use $1 Coins

1. Login to Maintenance mode.
2. Touch the System Setups button.
3. Touch the Hardware Setups button.
4. Touch the Coin Dispenser tab.
5. Enter 1.00 in the Coin Value field.
6. Touch Accept.

1. Login to the Code-a-Wash application.
2. Touch the Setup Menu button.
3. Touch the Coinbox button.
4. Touch the Currency tab.
5. Set Change Value to 1.00.

Hardware

About Site Servers

A bit of history...

Models

Hardware	BIOS Settings	Network Locations
Sys1 (same case as Sys2) Gigabyte GA-945GCMX-S2 motherboard Intel Celeron CPU @ 2.8 GHz (Benchmark 334) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys2 (same case as Sys1) Gigabyte GA-G31M-S2L motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Dial-up modem	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys3 (Ryko only) Biostar G31-M7 TE motherboard Intel Celeron E3300 @ 2.5 GHz (Benchmark 1676) 1 GB RAM	Press DEL at bootup to enter CMOS setup Advanced -> SuperIO Configuration   -> Restore on AC Power Loss = Power On Boot -> Hard Disk Drives   -> Press '-' to move USB device to the top Press F10 and Enter to Save & Exit.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: N/A Auxiliary Connection #2: N/A Modem: In expansion card slot. Not used.
Sys4 (same case as Sys5) Gigabyte GA-G31M-ES2L rev 1.x motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys5 (same case as Sys4) Gigabyte GA-G31M-ES2L rev 2.0 motherboard Intel Celeron 430 CPU @ 1.8 GHz (Benchmark 529) 1 GB RAM 3.5" 80 GB HDD Two PCI Network Interface Cards	Press DEL at bootup to enter CMOS setup Power Management Setup -> AC Back Function = Full-On. Press F12 at bootup for boot menu. Select Hard Drives and then USB-HDD0 to boot flash imager.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Add-on card nearest motherboard. (Center of three NICs.) Auxiliary Connection #2: Add-on card nearest outer edge of case.
Sys6 Intel D945GCLF2D motherboard Intel Atom 330 CPU    dual-core @ 1.60 GHz (Benchmark 635) 1 GB RAM 3.5" 80 GB Western Digital HDD PCI Network Interface Card Optional external USB Ethernet interface	Press DEL at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Drive Configuration: -> ATA/IDE Mode = Native -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: Blue TrendNet USB device (optional)
Sys7 Jetway NC94-510-LF motherboard Intel Atom D510 CPU dual-core @ 1.66 GHz (Benchmark 661) 1 GB RAM 3.5" 80 GB Western Digital HDD Realtec Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.
Sys8 Intel D525MW motherboard Intel Atom D525 CPU    dual-core @ 1.80 GHz (Benchmark 717) 1 GB RAM 3.5" 160 GB Western Digital HDD PCI Network Interface Card See Fix Site Server Sys8 Serial Port.	Press F2 at bootup to enter CMOS setup Advanced / Peripheral Configuration: -> Serial Port = Enable -> Parallel Port Port = Disable -> Audio = Enable -> On-board LAN = Enable Advanced / Internal Chipset Drive Configuration: -> Configure SATA as = IDE -> S.M.A.R.T. = Enable Power: -> After Power Failure = Power on -> Wake on LAN from S5 = Power on Boot -> Boot to Removable Devices = Enable -> Boot to Network = Disabled -> USB Boot = Enable -> Boot USB Devices First = Enable Automatically boots a flash imager when inserted.	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Sole add-on card. Auxiliary Connection #2: N/A
Sys9 Jetway NC94-525-LF motherboard Intel Atom D525 CPU dual-core @ 1.80 GHz (Benchmark 717) 2 GB RAM 3.5" 160 GB Western Digital HDD Intel Gigabit Dual NIC PCIe Network Interface Card	Insert flash drive in USB port. Press DEL at bootup to enter CMOS setup. Advanced BIOS Features - Hard Disk Drives  - - Page Down to put SATA:WDC below USB FLASH Integrated Peripherals - Onboard SATA Function  - - SATA Run Mode Configuration = Compatible - Onboard Super IO Function  - - Onboard Floppy Controller = Disabled - PWR Status After PWR Failure = Always On	Local Area Connection: Center of back panel among USB ports. Auxiliary Connection #1: Port labeled CH1 on add-on card. Auxiliary Connection #2: Port labeled CH2 on add-on card.

Images

• <image-class> is usually sserv for a Site Server, although Sheetz's is cws, which stands for Car Wash Server.
• <highest  model support> the highest hardware model number that the image works on. Images are usually backwards compatible.
• <variant> is optional. If none is given, then the image is Intelio's baseline. "R" is used for Ryko Code-a-Wash, "S" is Ryko iServer.
• <revision> each time the image is updated, the image letter is increased.
• <company> is the company that produces the image.
• <date> is the date that this revision was released.

sserv3 image for Sys3

sserv6 image for Sys6

sserv7 image for all models

sserv8 image for all models

Ethernet Adapters

See Also

Approved Wire and Uses

Ethernet (Internet) Wire

Activa Direct Wire

Echelon (RykoNet) Wire

• Belden 8760 (top choice)
  
• Belden 9318
• Belden 88760
• Carol C2521
• Carol C2534
• Alpha 2421C
• Manhattan 13242

Fix Site Server Sys8 Serial Port

1. Log in as Administrator.
2. Click the Start button, then right click on "My Computer" then left click on "Manage".
3. Select "Device Manager" on the left.
4. Double click on "Ports". 
5. Right click on "Communications Port (COM1) and select "Uninstall".
6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
7. Click on the "Advanced" button.
8. Look for the Port Number and click on the drop down arrow. 
9. Scroll up and select "COM1".
10. Click "Ok" button(s).
11. Reboot the sServ.
    

Site Server Flash Imager

BIOS Setup

Backup Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button. (Login if necessary.)
   
4. Touch the Database Maintenance button.
5. Touch the Backup Now button.
• The Code-a-Wash application will shut down, backup its data to the flash drive, and then start back up.
  

Initialization Procedure

1. Begin with the PC powered off, a keyboard plugged in, and the USB Flash Imager drive in any USB port.
2. Press the PC power button.
3. On a Sys1, Sys2, Sys4 or Sys5 box:
• Press the F12 key once every few seconds, until you see the Boot Menu screen.
• Press the cursor down key to highlight Hard Drives and then press Enter to select it.
• Highlight USB-HDD0 : USB 2.0 USB Flash Driv and then press the Enter to select it.
4. On a Sys6 or Sys8 box, it will boot from the flash drive without pressing anything.
   
5. On a Sys7 box:
• Press the F11 key once every few seconds, until you see the Boot Menu screen.
• Use the cursor down key to highlight the USB drive, and press the Enter to select it.
6. The imager will run:
   
• If the Windows XP logo appears, hold the power button until the PC powers off. See the BIOS Setup section above.
• White text will scroll on the screen for a while, followed by a red warning screen.
• Processing text is cyan, with the second column of data showing percent complete.
• A green message at the end indicates when it has completed.
7. Press the power button to turn the PC off.
8. Remove the USB Flash drive.
9. Press the power button to start up the newly imaged Site Server.
10. When Windows has started up, give it a few minutes to discover new devices. Allow it to reboot if it wants to.
11. If reimaging an old PC to make it PCI DSS compliant, double-click on Secure Delete on the desktop. This will take about an hour to run.
12. Double-click the Post-Cloning Fix-Up icon on the Desktop.
13. Call Intelio tech support to reinitialize your Site Server. (It needs to be given its identity on the network and software initialized.)

Restore Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button.
4. Touch the Exit button.
5. Touch the Repair Backup Restore button.
6. Touch the Restore Data From Backup button.
7. Touch the caw.mdb file and touch the OK button.
8. Touch the OK button.
9. Touch the next OK button.
10. Touch the Finished button.
11. Touch the Start button.
    

Revision History

POS Interface

Allied ANDI

Source: Allied Electronics Online Documents

Code-a-Wash Settings

• Ryko Protocol
• 9600 Baud
  

Cable for most companies and POS

Cable for BP Amoco with Gilbarco

Allied NeXGen

Source: Allied Electronics Online Documents

Code-a-Wash Settings

• Ryko Protocol
• 9600 Baud
  

Cable

Software Installation

Bootstrap a previously Offline Configured device

1. Login to WIndows with the Administrator account and open Cygwin. (Or ssh in as Administrator.)
2. On an sserv, enter the lines:
• HOSTNAME=sserv
• ./bootstrap.sh
  
3. On a teller, enter the lines:
• HOSTNAME=teller
• ./bootstrap.sh
4. Follow normal procedure for bootstrap.
   

EPG Installation and User Manual

Introduction

• Intelio Activa Virtual Attendant
• Ryko AMTT coinbox
  
• Ryko AMTT-CS coinbox
  
• Ryko Enteract Virtual Attendant
• Ryko Bay Pay
• Ryko Touch-n-Go
• Unitec Wash Select II

• Authorize.Net
• Radiant Epsilon
• WashMax Market

Installation and Startup

Taskbar Icon and Menu

• Status displays the Status window showing current status of the system.
  
• Settings displays the Settings window which allows you to configure EPG.
• About displays version and copyright information.
• Exit shuts down the EPG application.

Status Window

• HTTP Server
• EPG has a reports interface via the HTTP protocol. When it is being accessed, connections will be shown under this heading.
• GIIP Server
• EPG includes a General Intelio Interoperability Protocol server used for communication on this protocol. Connections to this server are shown below this heading.
• EPI Server
• EPI is the interface with Ryko and Intelio tellers. A connection with one of these tellers will appear under this heading. The connection will show an icon indicating the type of device and whether it is currently communicating or not (crossed out icon).
• Unitec Tellers
• If configured, this heading will appear with a line below it for each wash bay. The icon and text indicate the current state of the Wash Select II.
• Authorize.Net Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Authorize.Net.
• Intelio GIIP Payment Processor
• If an Intelio edge VM is running, it will appear here as well as under GIIP Server. The icon color and text below it indicate the state of communication with WashMax Market's payment processor.
• Radiant Epsilon Payment Processor
• If configured, this heading will appear. The icon color and text below it indicate the state of the communication with Epsilon.

• EPI Diagnostics
• This button is only available when a device under EPI Server is selected. Press it to view communication information with the device.
• View Log
• EPG maintains a detailed daily log of activity, useful for debugging. Press this button to view the current day's log.
• Previous day's logs can be found in the directory C:\Program Files\Ryko\EPG\EventLog\
• Close
• Closes the Status window. (Only available when not running full screen.

Settings Window

General Settings

• Keep reports for 30 days
• Some payment processors may provide reports to EPG as part of its interface. (Epsilon is one such processor.) These reports will be purged after the designated number of days.
• To access the reports, login to WashMax.com, click on the Reports tab, and then Payment Processor Reports below that.
• Release pre-authorization hold after  4  hours
• When used with a self-serve car wash teller, this is how long a customer has to complete their purchase before the transaction closes.
• It also designates how long some reference information about the transaction may be stored on the hard drive.
• Sensitive Authentication Data, as defined by PCI PA-DSS, is never to be stored, in any form, by EPG.
• Your Computer ID: xxxx xxxx
• This read-only field has a unique hash defining this computer. Upon installation, you must provide this value to Intelio Customer Support to generate a license key for EPG's interface with your payment processor.

Authorize.Net Settings

• Authorize.Net Server name or address: cardpresent.authorize.net 
• If DNS is not functioning on the Site Server, try entering 64.94.118.65 here.
• Account API Login
• Enter the API Login ID generated from the Authorize.Net web site.
• Account Transaction Key
• Enter the Transaction Key generated from the Authorize.Net web site.
• Device Type: 3: Self Service Terminal
  
• Should not change, but some account are mistakenly set to 2: Unattended Terminal, and you can select that here.
• Product License Key
• The Authorize.Net functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.

EPI Settings

• RykoNet Host: localhost
  
• Rarely is there reason to change this field.
• If communicating with a single Virtual Attendant over Ethernet/IP, it occasionally works to enter that device's name or IP address here.
• Terminals
• List of terminals (coinboxes, tellers) to communicate with.
• Use the Edit Terminals button to add terminals.

Epsilon Settings

• Location ID: POS000000000100
  
• Base value of point of sale terminal's ID. The last digit will be changed to the teller/coinbox number.
  
• End of Day Batch time
  
• At the designated time each day, the current batch will be closed and a report will be generated.
  
• Product Code
  
• Product Code that car washes will appear as in the Point of Sale system.
  
• Product License Key
• The Epsilon functionality in EPG requires a license key from Intelio.
• If you are installing without the assistance of Intelio, call 800-874-6099 to obtain a license key.
  

GIIP Settings

HTTP Settings

Unitec Settings

Configuring the Serial Device Server

• An IP address compatible with its subnet.
• For a direct connection to Auxiliary Connection #1 on a Site Server, use IP 192.168.111.21.
• Set to run as a TCP Server
• Set the serial port to 9600 baud, 8 data bits, 1 stop bit, no parity, no flow control.

Configuring the Wash Select II

• Press 3 twice to advance the menu to Credit System, and then press * to select it.
• The menu item Credit Mode is displayed; press * to select it.
• Press 3 and then * to select Generic Terminal Mode.
• Press 1 and then * to answer Yes to the Use extensions question.
• Press 3 several times to advance to the menu item Accept Propriety, and then press * to select it.
• Press 1 and then * to answer Yes to the question.

WashMax Reports

Fix Site Server Sys8 Serial Port

1. Log in as Administrator.
2. Click the Start button, then right click on "My Computer" then left click on "Manage".
3. Select "Device Manager" on the left.
4. Double click on "Ports". 
5. Right click on "Communications Port (COM1) and select "Uninstall".
6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
7. Click on the "Advanced" button.
8. Look for the Port Number and click on the drop down arrow. 
9. Scroll up and select "COM1".
10. Click "Ok" button(s).
11. Reboot the sServ.
    

How to configure a new Site Server (sserv) for Cobra

Assumptions

See Also

Contact the Site Server

System Configuration

Via SSH

./bootstrap.sh 172.16.1.102 cobra

Via VNC or locally

./bootstrap.sh 172.16.1.102 cobra

Configure the Edge VMs

1. Click the VMs link on the VPN list, point your web browser to http://<sserv IP address>:8222/ui/
   
• You may also increase the screen resolution to 800x600 and then double-click the VMware Server desktop icon. Be sure to change the screen resolution back before putting the server in operation with a monitor on it.
2. Login as Administrator with the default or current password.
3. With sserv selected on the left, find the Commands block on the right and click on Edit Virtual Machine Startup/Shutdown Settings.
4. Click on Intelio Edge A and then click the Move Up button to put it in the (Startup Order)  Any Order section.
5. Repeat as needed for Intelio Edge B and Intelio Edge C to run two or three edges.
6. Click on Intelio Edge A on the left.
7. Notes about power on/off from on this page:
1. Do not power on the edge until the bootstrap/installation scripts complete!
2. Do not use the red square STOP button or Power Off link. These are like cutting power to the machine.
3. Do use the Shut Down Guest and Restart Guest links when needed. These do clean shutdowns and reboots.
8. If the edge VM needs to be on the physical network rather than a virtual network inside of the Site Server:
1. If the edge is already running, click the Shut Down Guest link and wait for it to shut down.
   
2. If Network Adapter 2 isn't listed in the Hardware section:
1. Click on Add Hardware in the right column.
2. Click on Network Adapter and then Next.
3. Click on Next and then Finish.
3. If the edge had been running, start it back up by clicking the Power On link on the right.
   
9. If the edge VM needs to access a device plugged into the 9-pin DIN serial port:
1. Go to the Hardware section and click the icon next to Serial Port 1.
2. Click on Edit.
3. Select Connect at power on.
4. Click on the OK button.
5. Note: Do not do this if the Code-a-Wash application is to run. They will conflict!
10. If the edge VM needs to access a USB Serial adapter:
1. Note: The adapter must be plugged in as the Site Server is boots up. If it was not, plug it in now and come back to this after a reboot.
   
2. Go to the Hardware section and click the icon next to Serial Port 1.
3. Click on Edit.
4. Select Connect at power on.
5. Select the Physical COM port. The one on the motherboard is COM1. The adaptor will show with a higher number.
6. Click on the OK button.
7. If you need multiple adapters, only add them one at a time so that you can tell which is which.
11. Feel free to put comments in the Notes section if you feel a need.
    
12. Repeat for Intelio Edge B and Intelio Edge C as needed.
    

Windows User Accounts

1. Shut down all applications that you can.
2. Press the Windows key to pop up the START menu, and select Log Out.
• Alternatively, press Ctrl-Alt-Del and click Log Out.
3. At the new logon prompt, enter user name Administrator and the current password. (See the SOC.)

Edge Configuration

Fix Screen Resolution

1. Right click on the desktop and select Properties.
2. Click the Settings tab.
3. Click the Advanced button.
4. Click the Adapter tab.
5. Click List All Modes.
6. Scroll the list up and select 640 by 480, True Color (32 bit), 60 Hertz, and click OK.
7. Click OK.
8. Click OK.
9. Click Yes on the dialog box.
10. Click OK.

Application Configuration

Site with Car wash Equipment

Installations without WashMax Merchandise and the sserv7 image (PCI compliant)

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration one so that it reads Payment Gateway.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.

Installations Connected to Ryko or Intelio Tellers and WashMax Merchandise

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration twice so that it reads Full Function.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.
2. Login to the Code-a-Wash application.
• User: ENG, PIN: 7956
  
3. Touch the Setup Menu button.
4. Touch the Wash Keys button.
5. Edit each wash package to match the Activa. Touch the Close button when done.
6. Back at the Setup Menu. The Promo Messages section defines the text printed at the bottom on codes printed out directly from the Code-a-Wash. Edit if desired.
7. Use of Fleet Account, Discount Keys and Discount Programs are discouraged, as they do not report properly to WashMax. Use WashMax Marketing instead.
8. Touch the Users button and have the OWNER consider a new password. They may also want additional accounts for other users.
9. Touch the Site Information button and fill in the fields. This is printed at the top of codes printed directly from the Code-a-Wash.
10. Touch the Point Of Sale button.
• If the POS always claims that the car was is offline and won't sell codes, toggle Power Flag Always OK
• If the POS uses the Unitec protocol, set Protocol to ALTERNATE
  
11. Touch the Coinbox button.
• Set the Name field, if desired, to give a more meaningful name to what will appear on the main screen.
• Set the Type to AMTT-CS.
• On the Currency tab,
• Set Coin 1 Value to match the Coin Accepter value on the Activa.
• Set Change Value to match the Coin Dispenser value on the Activa.
• If there is more than one Activa, touch the right arrow at the top of the screen to select the next bay.
12. Touch Close to exit the Setup Menu.
13. Touch the Logout button. Never leave the ENG user logged in once you are done.

Installations Connected to Unitec Tellers and not PCI compliant

Remote Site Server

1. Give the sserv VPN access to the other sserv or caw device:
• On intelio@bertha, run devtodev add sserv### sserv### , replacing the sserv### with the correct sserv or caw node names.
• Reboot the other Site Server or Site Controller so that it will obtain the new VPN routing access.
2. Configure startup programs:
• On the Booter program, touch the Set Program Options button.
• Touch the Startup Options button.
• Touch the down arrow next to Configuration twice so that it reads Full Function.
• Touch the down arrow next to Applications and then touch the Run button to change it to Stopped. Repeat for each application so that only Code A Wash is left as Run.
• Touch the OK button.
• Touch the Finished button.
• Touch the REBOOT button. Wait for the reboot.
  
3. Configure application to communicate with master CAW at car wash site.
• Click on the Setup Menu button.
• If the Setup Menu button is grayed out, touch Login and enter the PIN 7956 and then click Enter (which is down by the zero). This will make the Setup Menu available.
• Click the RykoNet button.
  
• Click the Setup tab.
  
• Set Type to Remote 1.  (Or Remote 2, or Remote 3, ...)
  
• Set Connection to the VPN address of the sserv or caw at the car wash site.
  
• Click on the Net Devices tab.
  
• Click the Refresh button.
  
• The devices CAW 1 as well as other remote devices should appear. If not, there's probably a routing problem between the devices.
  
• Click the Accept button.
  
• Click the Close button.
4. Once communication is establish with the host CAW and wash keys are setup on the host, copy them:
   
• Click the Setup Menu button.
  
• Click the Wash Keys button.
• Click the Duplicate From Host button.
• Now navigate to each wash package up through #8. They will all be enabled. Disable each package that is not actually used by:
• Click the Edit Wash Package button.
  
• Click the big Enabled button, which will change to Disabled.
  
• Click the Accept button.
• Click the Close button.

How to configure a new Site Server (sserv) for latest

Assumptions

See Also

Contact the Site Server

System Configuration

Via SSH

./bootstrap.sh

Via VNC or locally

Windows User Accounts

1. Shut down all applications that you can.
2. Press the Windows key to pop up the START menu, and select Log Out.
• Alternatively, press Ctrl-Alt-Del and click Log Out.
3. At the new logon prompt, enter user name Administrator and the current password. (See the SOC.)

Fix Screen Resolution

1. Right click on the desktop (or Control Panel / Desktop) and select Properties.
2. Click the Settings tab.
3. Click the Advanced button.
4. Click the Adapter tab.
5. Click List All Modes.
6. Scroll the list up and select 640 by 480, True Color (32 bit), 60 Hertz, and click OK.
7. Click OK.
8. Click OK.
9. Click Yes on the dialog box.
10. Click OK.

Application Configuration

Site with Car wash Equipment

Installations without WashMax Merchandise or a Ryko car wash.

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration one so that it reads Payment Gateway.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.

Installations with WashMax Merchandise or a Ryko car wash.

1. Configure startup programs:
1. On the Booter program, touch the Set Program Options button.
2. Touch the Startup Options button.
3. Touch the down arrow next to Configuration twice so that it reads Full Function.
4. Touch the OK button.
5. Touch the Finished button.
6. Touch the Start button.
2. Login to the Code-a-Wash application.
• User: ENG, PIN: 7956
  
3. Touch the Setup Menu button.
4. Touch the Wash Keys button.
5. Edit each wash package to match the Activa. Touch the Close button when done.
6. Back at the Setup Menu. The Promo Messages section defines the text printed at the bottom on codes printed out directly from the Code-a-Wash. Edit if desired.
7. Use of Fleet Account, Discount Keys and Discount Programs are discouraged, as they do not report properly to WashMax. Use WashMax Marketing instead.
8. Touch the Users button and have the OWNER consider a new password. They may also want additional accounts for other users.
9. Touch the Site Information button and fill in the fields. This is printed at the top of codes printed directly from the Code-a-Wash.
10. Touch the Point Of Sale button.
• If the POS always claims that the car was is offline and won't sell codes, toggle Power Flag Always OK
• If the POS uses the Unitec protocol, set Protocol to ALTERNATE
• For some other protocols like Gasman you may need to set the Protocol to ALTERNATE
11. Touch the Coinbox button.
• Set the Name field, if desired, to give a more meaningful name to what will appear on the main screen.
• On the Currency tab,
• Set Coin 1 Value to match the Coin Accepter value on the Activa.
• Set Change Value to match the Coin Dispenser value on the Activa.
• If there is more than one Activa, touch the right arrow at the top of the screen to select the next bay.
12. Touch Close to exit the Setup Menu.
13. Touch the Logout button. Never leave the ENG user logged in once you are done.

Configure EPG

Details @ EPG Installation and User Manual

1. Open EPG Settings window. (Right click on icon near clock.)
   
2. From the SOC, determine the Entry Device (teller) interface and payment processor to use.
3. Read Computer ID from General tab. Edit the site on the SOC and generate the payment processor's product key (EPG-AuthNet or EPG-Epsilon).
4. Go to that payment processor's setting tab (Authorize.Net or Epsilon). Set key and other options.
5. If Wash Select II:
1. Configure Moxa using nPort Search Utility. See Wash Select II interface and configuration.
2. Configure Unitec settings tab in EPG.
6. Click OK on the Settings window and OK to the notification.

Remote Site Server

1. Give the sserv VPN access to the other sserv or caw device:
• On intelio@bertha, run devtodev add sserv### sserv### , replacing the sserv### with the correct sserv or caw node names.
• Reboot the other Site Server or Site Controller so that it will obtain the new VPN routing access.
2. Configure startup programs:
• On the Booter program, touch the Set Program Options button.
• Touch the Startup Options button.
• Touch the down arrow next to Configuration twice so that it reads Full Function.
• Touch the down arrow next to Applications and then touch the Run button to change it to Stopped. Repeat for each application so that only Code A Wash is left as Run.
• Touch the OK button.
• Touch the Finished button.
• Touch the REBOOT button. Wait for the reboot.
  
3. Configure application to communicate with master CAW at car wash site.
• Click on the Setup Menu button.
• If the Setup Menu button is grayed out, touch Login and enter the PIN 7956 and then click Enter (which is down by the zero). This will make the Setup Menu available.
• Click the RykoNet button.
  
• Click the Setup tab.
  
• Set Type to Remote 1.  (Or Remote 2, or Remote 3, ...)
  
• Set Connection to the VPN address of the sserv or caw at the car wash site.
  
• Click on the Net Devices tab.
  
• Click the Refresh button.
  
• The devices CAW 1 as well as other remote devices should appear. If not, there's probably a routing problem between the devices.
  
• Click the Accept button.
  
• Click the Close button.
4. Once communication is establish with the host CAW and wash keys are setup on the host, copy them:
   
• Click the Setup Menu button.
  
• Click the Wash Keys button.
• Click the Duplicate From Host button.
• Now navigate to each wash package up through #8. They will all be enabled. Disable each package that is not actually used by:
• Click the Edit Wash Package button.
  
• Click the big Enabled button, which will change to Disabled.
  
• Click the Accept button.
• Click the Close button.

Configure WashMax Onsite

1. Check the SOC comment to ensure that the site has been added to a WashMax Server.
2. Configure as described by the article: Configure WashMax Onsite.

Test

1. Bring up EPG Status and see green lights for the configured credit payment processor and Intelio GIIP Payment Processor.
2. Wash code sale (if applicable)
   
3. Wash code redemption (if applicable)
   
4. Credit card purchase at teller. (Must activate the wash, not just validate the card.)

Software Updates

How to install Cold Card Activator system

Purpose

WashMax Marketing cards are typically assigned to a program and available for immediate use. This is a problem for cards that are sold, as they are then prone to theft. Instead, cards should be assigned to a problem, but inactive - unavailable for immediate use. A stolen card is then worth nor more than the plastic card itself.

Cold Card Activator (CCA) is a way to enable the card. A store clerk swipes the card on the Site Server, and it activates the card. Additional fields can also be set at activation, such as initial value and usage count.

Installation

The sserv and edge must be running at least v4.0-103 of WashMax. Update if needed.

• Download Site Server/CCA_v1.x.x.x.msi from the software repository and install it.
• Then run C:\Program Files\Ryko\CCA\ColdCardActivator.exe and unblock the firewall.
• Edit C:\Program Files\Ryko\CAWV\cawboot.ini
• Add to the end of the [STARTUP?] block that is being used:
• Execute5=1
  ExecuteName5=Cold Card Activator
  ExecutePath5=C:\Program Files\Ryko\CCA\RunCCA.exe
• Change the 5 on each line to be the next number after the block before it.
• Close and save the file.

Configuration

• Clerk ID:  If owner/manager would like to track what clerk activates a card, set this to shown and required.
• Initial Value: If site will only be activating dollar value cards, with variable dollar amounts, then set this as shown and required. If they will be doing this, but other things too, then set it as shown and optional. Otherwise, set it to not shown.
• Initial Use Count: If the site is replacing paper card punch cards with loyalty cards, set this as shown with initial value of 0. Otherwise, probably want it not shown.

Testing

How to re-initialize edge virtual machines (VMs)

cd /cygdrive/c/Intelio/vm

rm edgeA/*.vmdk
rm edgeB/*.vmdk
rm edgeC/*.vmdk

./initVMdisks.bat

ssh [email protected]
./bootstrap.sh

How to upgrade existing Site Server to WashMax Onsite (Enzo)

Preparation:

1. VNC to the sserv, open Internet Explorer, and download the files from http://repository.server/repo/WashMax%20Onsite/ to D:\  
   
2. ssh to [email protected] and scp repo/onsite/* [email protected]:/cygdrive/d/   (change sservXXX to the node name)
   
3. Copy the files from a USB flash drive plugged into the Site Server to D:\ . (This is necessary at sites with slow networks.)

Disable Edges:

• Open the VMware Server console (from SOC link, Desktop, or Start Menu) and log in as administrator.
• Click on Edit Virtual Machine Startup/Shutdown Settings.
• Move all edges to the Manual Startup section.
• Click OK.
• Close the browser window.

Install Software:

• Open Windows Explorer and navigate to the D drive.
• Double-click on WashMax-Onsite-Libs_v5*.exe
  
• Double-click on WashMax-Onsite_v5*.exe
• Double-click on the enzo-upgrade folder and then install.bat. (Do not try running from within the .zip file - it won't work.)
• If a MySQL window hangs for more than a minute, close it and press a key in the command-line window to exit. Then double-click on fix_mysql.bat.
• Click Next and Finish as needed to proceed through any prompts.
  

Switch from Cobra to Enzo:

Installing on fresh (older) image:

Configuring WashMax Onsite:

Verify EPG Status:

Cleanup Alerts on WashMax Server (wms):

• ssh intelio@wms-xx, where wms-xx is the server that the site reports to.
• Enter: enzoUpgradeCleanup.sh xxxx , where xxxx is the WashMax edge number, zero-padded to four digits.
• Repeat this command for each edge at the site.

Cleanup SOC:

Select VMware Server Bridged Network Adapter

Run the Manage Virtual Networks program.

If running under the LocalTerminal account (or other non-administrator account), you must run this application as Administrator by right-clicking on "Manage Virtual Networks" and selecting "Run As"

... and then select "The following user:". Make sure the local Administrator account is selected, enter the password, and click OK.

Now click to the "Automatic Bridging" tab and uncheck it.

On the "Host Virtual Networking Mapping" tab, drop down the list for VMnet0 and select the adapter that provides the uplink. You can cross-reference this on the Control Panel / Network Connections window. In the example below, it's the Realtek Gigabit. On Sys6 and Sys7 Site Servers, it'll be the only Intel adapter.

Click OK, and you're done.

Site Server Flash Imager

BIOS Setup

Backup Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button. (Login if necessary.)
   
4. Touch the Database Maintenance button.
5. Touch the Backup Now button.
• The Code-a-Wash application will shut down, backup its data to the flash drive, and then start back up.
  

Initialization Procedure

1. Begin with the PC powered off, a keyboard plugged in, and the USB Flash Imager drive in any USB port.
2. Press the PC power button.
3. On a Sys1, Sys2, Sys4 or Sys5 box:
• Press the F12 key once every few seconds, until you see the Boot Menu screen.
• Press the cursor down key to highlight Hard Drives and then press Enter to select it.
• Highlight USB-HDD0 : USB 2.0 USB Flash Driv and then press the Enter to select it.
4. On a Sys6 or Sys8 box, it will boot from the flash drive without pressing anything.
   
5. On a Sys7 box:
• Press the F11 key once every few seconds, until you see the Boot Menu screen.
• Use the cursor down key to highlight the USB drive, and press the Enter to select it.
6. The imager will run:
   
• If the Windows XP logo appears, hold the power button until the PC powers off. See the BIOS Setup section above.
• White text will scroll on the screen for a while, followed by a red warning screen.
• Processing text is cyan, with the second column of data showing percent complete.
• A green message at the end indicates when it has completed.
7. Press the power button to turn the PC off.
8. Remove the USB Flash drive.
9. Press the power button to start up the newly imaged Site Server.
10. When Windows has started up, give it a few minutes to discover new devices. Allow it to reboot if it wants to.
11. If reimaging an old PC to make it PCI DSS compliant, double-click on Secure Delete on the desktop. This will take about an hour to run.
12. Double-click the Post-Cloning Fix-Up icon on the Desktop.
13. Call Intelio tech support to reinitialize your Site Server. (It needs to be given its identity on the network and software initialized.)

Restore Procedure

1. Begin with the Site Server powered on and in normal operating mode.
2. Insert the USB flash drive in any USB port.
3. Touch the Setup Menu button.
4. Touch the Exit button.
5. Touch the Repair Backup Restore button.
6. Touch the Restore Data From Backup button.
7. Touch the caw.mdb file and touch the OK button.
8. Touch the OK button.
9. Touch the next OK button.
10. Touch the Finished button.
11. Touch the Start button.
    

Revision History

Troubleshooting

Code-a-Wash Reports show incorrect change

1. Login to the Code-a-Wash application.
2. Touch the Setup Menu button.
3. Touch the Coinbox button.
4. Touch the Currency tab.
5. Set Coin 1 Value to match the Coin Acceptor value on the Activa.
6. Set Change Value to match the Coin Dispenser value on the Activa.
7. If there is more than one Activa, touch the right arrow at the top of the screen to configure the next bay.

Fix Site Server Sys8 Serial Port

1. Log in as Administrator.
2. Click the Start button, then right click on "My Computer" then left click on "Manage".
3. Select "Device Manager" on the left.
4. Double click on "Ports". 
5. Right click on "Communications Port (COM1) and select "Uninstall".
6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
7. Click on the "Advanced" button.
8. Look for the Port Number and click on the drop down arrow. 
9. Scroll up and select "COM1".
10. Click "Ok" button(s).
11. Reboot the sServ.
    

Missing Printer Driver for Star TSP100