Troubleshooting Category

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  1. Contents of Troubleshooting

Troubleshooting

Techniques for finding and resolving problems.

Code-a-Wash Reports show incorrect change

The Code-a-Wash application has settings indicating the monetary denomination of change given by the Activa. These values must match the Activa configuration, otherwise reports will be incorrect.
  1. Login to the Code-a-Wash application.
  2. Touch the Setup Menu button.
  3. Touch the Coinbox button.
  4. Touch the Currency tab.
  5. Set Coin 1 Value to match the Coin Acceptor value on the Activa.
  6. Set Change Value to match the Coin Dispenser value on the Activa.
  7. If there is more than one Activa, touch the right arrow at the top of the screen to configure the next bay.
Adam Fanello

Fix Site Server Sys8 Serial Port

The Sys8 Site Servers have a glitch with serial ports 1 and 2. Here are the instructions on how to change COM2 to COM1.

  1. Log in as Administrator.
  2. Click the Start button, then right click on "My Computer" then left click on "Manage".
  3. Select "Device Manager" on the left.
  4. Double click on "Ports". 
  5. Right click on "Communications Port (COM1) and select "Uninstall".
  6. Right click on "Communications Port (COM2). Select "Properties". Go to "Port Settings" tab.
  7. Click on the "Advanced" button.
  8. Look for the Port Number and click on the drop down arrow. 
  9. Scroll up and select "COM1".
  10. Click "Ok" button(s).
  11. Reboot the sServ.
Once connected to a POS, be sure that the POS bubble (in the Main Screen of Code-A-Wash app) turns green. Ensure that you set the POS configurations to the required protocol.
Adam Fanello

Missing Printer Driver for Star TSP100

If the CAW or Site Server complains about the printer driver for a Star TSP 100 printer -- it will actually say it needs file "smjt100res.dll" and offer  a browse option.

Select Browse, and starting with "My Computer", select "Drive C:\" and then navigate to this directory:
C:\Windows\system32\spool\drivers\W32X86\startsp113__str_t_008447\
You will find the driver there.  Highlight it, and click "Open".  It will go back to the Need File screen.  Click OK and the printer will be installed.
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