Activa Category

Table of Contents

1. Contents of Activa
   1. Troubleshooting (Techniques for finding and resolving problems.)
   2. Application Configuration (How to configure the Activa application.)
   3. Carwash Interfaces (How to interface with various car wash makes...)
   4. Hardware Installation (How to install the Activa hardware.)
   5. Hardware Maintenance (Maintaining and upgrading hardware components...)

Activa

About Activa Models

The Image

Ethernet Adapters

See Also

Activa Operations Manual

Quick Reference Guide

Troubleshooting

Activa is playing a video about a conveyor

Symptom

Problem

Solution

• At the Activa, log in to maintenance mode.
• Touch the screen.
• Touch the Skip button to skip the greeting video, or wait for it.
• Touch the Code button.
• Enter the code: #2723*
• Enter your user name and password, and touch the Login button.
• From the Maintenance Menu, touch the System Setups button.
• Touch the Software Setups button.
• Touch the Escrow Video tab.
• From here, either:
• select a different video to play to the customer while waiting for the car wash,  or
• touch the green Play Video - ENABLED so that it turns red and shows Play Video - DISABLED.
• Touch the Accept button.
• On the System Setups Menu, touch the Close button.
• On the Maintenance Menu, touch the Close button.

Activa not offering wash code upsells.

1. Wash packages are priced from low to high. (Package #1 is the cheapest wash.)
2. Cash and/or credit card handling is enabled.
3. Upgrade option is enabled. (Software Settings screen, Options tab.)
4. The wash code used has identical arming bits to one of the wash packages in the Activa.
5. The wash code package is not the highest one.

Bill Acceptor troubleshooting

Bill Dispenser Maintenance

1. Q Tips (lint free is a MUST)
2. Rubbing Alcohol (DO NOT use anything else)
   

Installation Manual

Card button is missing

Overview

1. The card reader has been disabled in the application.
2. The card reader driver is on the wrong COM port.

Note: Intelio Technologies prohibits the capture of sensitive authentication data for debugging or troubleshooting purposes. See PA-PCI Implementation Guide for details.

Enable the Card Reader

• Log into the Activa maintenance mode
• From the Idle screen:
• Proceed forward to enter a code.
• Enter the code #2723*
• Log in.
• From the Carwash Is Closed screen:
• Double-click the top left corner of the screen.
• Log in.
• Click the System Setups button.
• Click the Hardware Setups button.
• Ensure that the Reader Type is set to Credit Card (UIC) and that the button to the right shows ENABLED.
• Click the Accept button.
• Click the Close button on each of the next two screens to return to the idle screen.

Set the Card Reader Driver COM Port

• Exit to the Operating System
• Log into the Activa maintenance mode
• From the Idle screen:
• Proceed forward to enter a code.
• Enter the code #2723*
• Log in.
• From the Carwash Is Closed screen:
• Double-click the top left corner of the screen.
• Log in.
• Click the System Setups button.
• Click the Exit To Boot App button.
• Click the Exit To OS button.
• Open the Control Panel
• Click on the START menu on the lower-left of the screen.
• Click on Control Panel.
• Double-click the Systems icon. (You may need to scroll down to it.)
• Click the Hardware tab.
• Click the Device Manager button.
• Click the plus sign to the right of Ports (COM & LPT) to expand the list.
• If the line that reads MSR280 Card Reader (COM7) shows a number other than COM7, then proceed:
• Double-click on the line.
• Click the Port Settings tab.
• Click the Advanced button.
• Set COM Port Number to COM7.
• A dialog will likely pop up indicating that the COM port is being used by another device.
• Click the Yes button.
• Click the OK button.
• Close the Device Manager window.
• Click the OK button on System Properties.
• Close the Control Panel.
• Double-click on the CbxBoot icon on the desktop.

Card Reader troubleshooting

Coin Acceptor Troubleshooting

For reference there are three coin acceptor switch settings:

The positions for each switch are identified on the moulded plastic housing.

• Switch 1: set to MAX
• Switch 2: set to NO
• Switch 3: set to 25ms

Reject button can get stuck.   Take button out and smooth edges of metal hole.    Possibly bend top and bottom flanges around hole up to increase margins.   Wd-40 has been used successfully.

It’s reported that tightening bezel of coin acceptor can cause errors.   Apparently the metal plate can be warped and tightening it down makes it worse.   Loosen the bezel to minimize distortion.

If the above does not correct the problem, file the inner opening edges of metal sleeve.  Also, loosen the mounting screws of the Acceptor to a snug, but "Not" tight setting.

Coin Dispenser Troubleshooting

Dip settings:    All four dip switches on the bottom of the hopper should be set to “on”.   This selects ICT protocol using the RS-232 interface.

The turret wheel can be removed to look for jams.   Remove the hopper by pressing down on the tab at the back of the unit and slide the plastic hopper forward, and lift off.    The turret wheel lifts out.   There is tapered pin through the motor shaft that is free floating and is only held in place when the turret is on.   It will fall out and get lost if you are not careful.    To replace, just slide the pin into the motor shaft, center it, and drop the turret back over the shaft.  It has a slight taper so it only goes in one way.

Also for jammed conditions, there is what looks like a screw adjustment recessed at the rear of the unit.   This is an extension of the motor shaft, and if a coin is jammed you can rotate this shaft clockwise with a blade screwdriver until the coin is ejected.

As a double check, the turret should be part number A25140 for US and Canadian coins.   There is an additional coin size setting that is accessible through a cover plate at the front of the dispenser…two tabs hold it down.    You will see a metal serrated lever that is held in place by bumps in the plastic housing.    The US adjustment is correct when the lever has been moved three bump positions smaller than the widest setting.   Lift the metal lever up and move it to the new position if necessary…it does not slide from position to position.

Custom TG02 printer printing gibberish / wrong baud rate

Baud rate = 38400 bps
Data Length = 8 bit/char
Parity = None
Handshake = xon/xoff
Paper jam sensor= Enabled
speed current = High
Print density = Normal

Fujitsu Printer is printing out long streams of paper

How to adjust Activa display brightness and contrast

1. Exit the application, to the O/S.
   
2. Right click on the Intel Extreme Graphics icon on the task bar. (Blue trapezoid on the far right.)
3. Click on Graphics Properties.
4. Click on the Color Correction tab.
5. Adjust the settings as desired, clicking the Apply button to see the result.
6. Click OK when done.

Panel PC Not Responding to Touch

1. Verify with tech on site.  VNC in and watch the person physical try and command the touch.
2. Reboot the Panel PC. If this does resolve the problem, continue to the next step...
3. Exit or kill the the Activa and Boot applications.
• You can exit by clicking through the normal buttons, login, System Setups, Exit to Boot App, Exit to OS.
• You can kill the apps by pressing the Windows key and clicking the Kill Activa icon next to the START button.
4. Double-click the Touch Kit icon on the desktop.
5. Have the tech conduct a draw test first to determine how the calibration is. Click the Quit button to exit.
6. Click the Hardware tab and then the Hardware Settings button.
7. Click the Reset all of the control parameters to factory default button. This will take several seconds to complete.
8. Click the Tools tab and then the Clear and Calibrate button.  This will automatically take you to the 4 point calibration.
9. Have the tech follow the calibration instructions.  Once the 4 point is complete, have tech do a draw test.
10. If the lines look good, close Touch Kit and double-click the CbxBoot icon on the desktop. Have the tech try to enter a wash code (make one up) to test.
11. If still having trouble, go back into the Touch Kit and perform the 25 point calibration as well.

Repair or Restore Activa Database

Failed to open database connection. Will attempt to reconnect.
OpenDBConnection(): Exception - Cannot open database requested in login 'Coinbox'. Login fails

FATAL App: EXCEPTION: SenderClass:NULL Addr:005454D2 Module:(null) Line #:0 <Cannot open database requested in login 'Coinbox'. Login fails>

Repair Database:

1. Close or kill Activa.exe.
2. Close or kill CbxBoot.exe
3. Press the Start menu and click on Run.... Enter (including quotes): "C:\Program Files\Ryko\Activa\CbxBoot.exe" /menu
4. Click the Repair Database button.
5. Click the START button to launch the main app.

Restore Database:

Restore Local Backup:

1. Close or kill Activa.exe.
2. Close or kill CbxBoot.exe
3. Open Windows Explorer. (AKA: My Computer.)
4. Navigate to C:\Intelio\backup and double-click on Database.zip, which will open it in a new window. (You may wish to note the date on the backup.)
5. Navigate to C:\Program File\Ryko\Activa\Data.
6. Double-click on DetachDB.bat. (You may prefer to right-click and then left-click on Open on the menu, as the program runs quickly and you may not see the window quickly flash on the screen with a remote connection.)
7. Navigate to C:\Program Files\Ryko\SQL DataBases.  Delete or move the two Coinbox* files in that directory. (If the directory is empty already - you probably tried to do a Restore Database...)
8. Copy the two files from the Database.zip window into the SQL DataBases directory.
9. Close the windows.
10. Double-click CbxBoot on the desktop.

Restore Server Backup:

1. Download the Database.zip backup file from the SOC.
2. Upload the Database.zip file to the Activa. (Windows file share or scp, such as scp Database.zip administrator@<ip address>:/cygdrive/d/  will put it on the D drive.)
3. Now just follow the same direction as Restore Local Backup above, but using the file you uploaded.

Restore Default Database:

1. Open Internet Explorer on the Activa.
2. Go to the Intelio Software Repository. (http://repository/repo/) - you should know the login & password.
3. Click on the Activa folder.
4. Download the file DefaultDatabase_v2.x.x.x.zip. It's okay if the version is a bit older than what is running on the Activa; it'll auto-update.
5. Now just follow the same direction as Restore Local Backup above, but using the DefaultDatabase_*.zip file.
   

Reimage:

Application Configuration

Activa Direct Wash Arming

Use Activa Direct arming to control the car wash through a direct wired connection to the Activa's I/O terminals.

Log into the Activa using the technician login. (The owner login does not have access to modify this.)
Touch the System Setups button.
Touch the Carwash Options button.
Touch the Arming tab.

Select Activa Direct as the Arming Option. This reveals four new settings to tune Activa Direct to your specific car wash interface.

The Out-Of-Service when setting defines what kind of signal from the car wash indicates that it is out of service. The choices are:

• Controller Power Off
  The Controller Power signal is also called “Control Power Input”, “fault”, or “trouble” by various car washes. Select this option if the absence of this signal from the car wash indicates that it is out of service. (This is the recommended setting.)

• Controller Power On
  As with above, but in this case an active signal from the car wash indicates that it is out of service. This is often called a “fault” signal from the car wash.

• Busy Signal Blink
  Some car washes don't have a separate fault signal, but instead generate a pattern on the wash busy (or in-use) signal of off, on, off, and stay-on in one second transitions. The signal then remains on until the fault condition clears.

• Busy Signal Blink or Power Off
  Combination option. The busy signal blink indicates a fault, while a signal must be received on the Controller Power input to indicate that the car wash is turned on.

This is the number of seconds that the Out-Of-Service condition must remain in effect before it takes effect. Some car washes have their Controller Power or fault signal twitch a bit at the beginning or end of a wash. This delay allows for this without indicating that the wash is off line every time.

Different car washes require that the arming signal be held for different periods of time. The two most common requirements by car washes are a two seconds pulse and “until the car enters the bay” (at which point, it becomes busy). Additionally, a timeout is required should the car never enter the bay.

To hold the signal until the car enters the bay, set this to 900 which is 15 minutes. (You can reach 900 either by pressing the up arrow for a while, or pressing down from 1.) The arming signal will thus be dropped after the car enters the bay or after a 15 minute timeout.

Many other possible values between 1 and 900 are available. The default is 2.

Time to wait for wash to begin

Selecting which outputs are activated when a wash package or additional service is armed is very much like any other arming system. When editing a package or additional service, the Wash Options tab displays the list of eight available Activa Direct outputs. (The last two are intended for use by the Additional Services, but that is not required.)

Presently, Output 1 must be included in every wash package if wash codes from the Site Controller are being used. Nothing needs to be wired to this output.

A typical car wash simply sets Output 1 and Output 2 to arm wash package #1 (with Output 2 being wired to the car wash), Output 1 and Output 3 to arm wash package #2 (with Output 3 wired to the car wash), and so on. However, any combination of outputs may be used for a single package.

The interface on the Site Controller is currently incomplete. It will always show the car wash as being Offline. Additionally, when setting the Wash Key Net Arming, it will show the Ryko names for the arming outputs. Simply ignore these names and all outputs above number 8, and numerically select the same arming outputs as on the Activa.

The “Wash Option” arming outputs and other signals correspond to terminals on the inside back wall of the Activa as shown in the following table:

Output to car wash	Terminal
Arming Output 1	711
Arming Output 2	712
Arming Output 3	713
Arming Output 4	714
Arming Output 5	715
Arming Output 6	716
Arming Output 7 / Option 1	717
Arming Output 8 / Option 2	718
Arming Output Common wire	719
Input from car wash	Terminal
Busy or Wash-in-Use Input	720
Control Power or Fault Input	721
Input Common wire	722

How to setup RykoNet over IP

Introduction

Choose the RykoNet Server Computer

Set Static IP on the server

Selecting a Static IP

1. If the site's network is actively managed by the operator, then request an IP address to use.
2. Check the router's DHCP settings. Choose an IP in the same subnet but outside of the range used by DHCP.
3. Do not assign the computer to statically use the IP that it was given dynamically! The router could give that IP to another device, resulting in a conflict.
4. Ping the IP that you plan to use, to ensure that nothing is already there.

Setting a Static IP on Windows XP

1. Bring up the Control Panel.
2. Double click on Network Connections.
3. Scroll the window sideways and identify the connection with a Device Name of RealTec.
4. Right-click on the connection and select Properties.
5. Scroll down on the item list to Internet Protocol (TCP/IP), and double-click on it.
6. Click on the bubble to the left of Use the following IP address.
7. Fill in the IP address (which you choose), Subnet mask (usually 255.255.255.0), and Default gateway (the nearest router).
8. Fill in the Preferred DNS server. Use the router address again if you don't know of any other.
9. Click on the OK button. (If you are running this remotely, you will be disconnect and need to VNC back in after some delay.)
   
10. Click on the next OK button.

Configure the non-server device

Configure the Activa Virtual Attendant to use the Site Controller as the server

• Log in to the Activa maintenance mode.
• Go to the RykoNet tab by:
• Touch the System Setups button.
  
• Touch the Software Setups button.
  
• Touch the RykoNet tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connect To field to the static IP of the Site Controller.
• Touch the Accept button.
• Touch the Close buttons until the system returns to the idle screen.

Configure the Site Controller to use the Virtual Attendant as the server

• From the main application screen, touch the Setup Menu button.
• If the Setup Menu button is grayed out, you will need to Login first.
• Touch the RykoNet button.
• Touch the Setup tab.
• Use a keyboard (real or on screen by pressing the ABC button) to change the Connection field to the static IP of the Virtual Attendant.
• Touch the Accept button.
• Hold down the Windows key (it looks like a four-sectioned waving flag), press the  e  key, and then release the Windows key.
• Windows Explorer should appear, showing My Computer.
• Stop the EPI Server and WashTrax:
• In the notification area on the bottom right of the screen, next to the clock, are small icons of programs running.
• EPI Server looks like a red notebook with a hand holding a pen.
• Right click on the EPI Server icon and click on Exit.
• WashTrax looks like a blue-handled magnifying glass over two tire tracks.
• Right click on the WashTrax icon and click on Exit.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\EPI Server\Setups
• Right click on the EPIServerSettingns.xml file, and click on Edit.
  
• Find the part that says <RykoNetHost>localhost</RykoNetHost> and change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Use the tree view on the left pane to navigate to C:\Program Files\Ryko\WashTrax
• Double-click on the WashTrax.ini file.
  
• On the ninth line it says Host=localhost . Change the localhost part to the static IP of the Virtual Attendant.
• Save the file and exit Notepad.
• Close the Windows Explorer window.
• You should be returned to the Setup Menu.
• Touch the red Exit button.
• On the next screen, touch the green Start button.

How to change activa video to "no pump" version

How to adjust Activa display brightness and contrast

1. Exit the application, to the O/S.
   
2. Right click on the Intel Extreme Graphics icon on the task bar. (Blue trapezoid on the far right.)
3. Click on Graphics Properties.
4. Click on the Color Correction tab.
5. Adjust the settings as desired, clicking the Apply button to see the result.
6. Click OK when done.

Activa Operations Manual

Use $1 Coins

1. Login to Maintenance mode.
2. Touch the System Setups button.
3. Touch the Hardware Setups button.
4. Touch the Coin Dispenser tab.
5. Enter 1.00 in the Coin Value field.
6. Touch Accept.

1. Login to the Code-a-Wash application.
2. Touch the Setup Menu button.
3. Touch the Coinbox button.
4. Touch the Currency tab.
5. Set Change Value to 1.00.

Set Escrow Video

1. Log into your Activa and touch System Setups followed by Exit to Boot App.
2. Touch Exit to OS.
3. Copy the video files(s) from a flash drive or web site to C:\Program Files\Ryko\Activa\MPEG2\English\
   
4. Close all windows and double-tap CbxBoot on the desktop.
5. Log into your Activa and touch System Setups followed by Software Setups.
6. Touch the Escrow Video tab.
7. Touch the Play Video button as needed so that it reads ENABLED.
8. If you want the video to play repeatedly until the car wash is ready, touch the Loop Video button as needed so that it reads ENABLED. Otherwise touch it as needed so that it reads DISABLED.
9. Select your video file from the list on the right.
10. Touch the Accept button.
11. Touch the Close button.
12. Touch the Close button.

Set Escrow Video - ssh method

1. Rename your local copy of the video files to something no more than roughly 25 characters in length.
2. scp the video files(s) to the teller.
   
3. ssh into the teller.
4. mv the video file(s) to /cygdrive/c/Program\ Files/Ryko/Activa/MPEG2/English/
5. Copy and paste the following command-line, replacing filename.wmv with the actual video file name to use:
   
• osql -U sa -P rykosa -d Coinbox -Q "UPDATE TAB_Setups SET EscrowVideoName='filename.wmv',PlayVideoInEscrow=1 "
6. If you want the video to play repeatedly until the car wash is ready, copy and paste the following command-line:
• osql -U sa -P rykosa -d Coinbox -Q "UPDATE TAB_Setups SET LoopEscrowVideo=1"
7. If you want the video to play only once while waiting for the car wash, copy and paste the following command-line:
• osql -U sa -P rykosa -d Coinbox -Q "UPDATE TAB_Setups SET LoopEscrowVideo=0"
  

How to setup Activa Frequency Code

Introduction:

Program Creation:

• Offer a one-time use discount to customers who return soon.
• Setup a Tracking program with a discount on one or more wash packages.
• Set the Total Use limit to 1. (Or more!)
  
• Provide a loyalty code.
• Setup a Tracking program that offers a free wash after x purchases with the code.
• Set the Total Use limit to x + 1, so that the code only works for one free wash in the end.
  
• Provide a donation to a charity when customers return soon.
• Setup a Tracking program with a donation on one or more wash packages.
• Set the Total Use limit as desired.
• Buy one, get one free.
• Setup a Prepaid Wash program with a single wash package designated.
• Set the Total Use limit to 1.

Configure the Activa(s):

• Minimum Purchase
• Codes will only be issued to customers who purchase a wash with cash, credit, WashMax Value card, or a wash code whose value is at least this amount.
• Set it to at least $1.00 to prevent issuing codes to customers who are receiving a free wash. (This includes those redeeming other Marketing programs.)
• Set it higher to only issue a code to customers who choose higher value washes.
• Days until code Expires
• Every code issued with the Frequency Code feature is assigned an expiration date this many days beyond the current day.
• The code is good until the end of the expiration date. This date will be printed on the code receipt.
• Use the up/down arrows to select any number between 1 and 93.
• Odds of Receiving
• Set this to 100% to issue the code to all qualifying customers.
• Lower the odds to randomly issue the code.
• An example is to set this to 20% and pair it with a Prepaid Wash program to run a "One out of five gets a free Works wash!" promotion.
• Code Length
• The code issued may be between 4 and 8 digits long.
• Shorter codes are easier for customers to enter, but if you issue many codes and/or they have long expiration periods, it can become easy to randomly enter short codes and find a valid one.

Code Issuance:

Code Redemption:

Program Maintenance:

Carwash Interfaces

Activa Direct Wash Arming

Use Activa Direct arming to control the car wash through a direct wired connection to the Activa's I/O terminals.

Log into the Activa using the technician login. (The owner login does not have access to modify this.)
Touch the System Setups button.
Touch the Carwash Options button.
Touch the Arming tab.

Select Activa Direct as the Arming Option. This reveals four new settings to tune Activa Direct to your specific car wash interface.

The Out-Of-Service when setting defines what kind of signal from the car wash indicates that it is out of service. The choices are:

• Controller Power Off
  The Controller Power signal is also called “Control Power Input”, “fault”, or “trouble” by various car washes. Select this option if the absence of this signal from the car wash indicates that it is out of service. (This is the recommended setting.)

• Controller Power On
  As with above, but in this case an active signal from the car wash indicates that it is out of service. This is often called a “fault” signal from the car wash.

• Busy Signal Blink
  Some car washes don't have a separate fault signal, but instead generate a pattern on the wash busy (or in-use) signal of off, on, off, and stay-on in one second transitions. The signal then remains on until the fault condition clears.

• Busy Signal Blink or Power Off
  Combination option. The busy signal blink indicates a fault, while a signal must be received on the Controller Power input to indicate that the car wash is turned on.

This is the number of seconds that the Out-Of-Service condition must remain in effect before it takes effect. Some car washes have their Controller Power or fault signal twitch a bit at the beginning or end of a wash. This delay allows for this without indicating that the wash is off line every time.

Different car washes require that the arming signal be held for different periods of time. The two most common requirements by car washes are a two seconds pulse and “until the car enters the bay” (at which point, it becomes busy). Additionally, a timeout is required should the car never enter the bay.

To hold the signal until the car enters the bay, set this to 900 which is 15 minutes. (You can reach 900 either by pressing the up arrow for a while, or pressing down from 1.) The arming signal will thus be dropped after the car enters the bay or after a 15 minute timeout.

Many other possible values between 1 and 900 are available. The default is 2.

Time to wait for wash to begin

Selecting which outputs are activated when a wash package or additional service is armed is very much like any other arming system. When editing a package or additional service, the Wash Options tab displays the list of eight available Activa Direct outputs. (The last two are intended for use by the Additional Services, but that is not required.)

Presently, Output 1 must be included in every wash package if wash codes from the Site Controller are being used. Nothing needs to be wired to this output.

A typical car wash simply sets Output 1 and Output 2 to arm wash package #1 (with Output 2 being wired to the car wash), Output 1 and Output 3 to arm wash package #2 (with Output 3 wired to the car wash), and so on. However, any combination of outputs may be used for a single package.

The interface on the Site Controller is currently incomplete. It will always show the car wash as being Offline. Additionally, when setting the Wash Key Net Arming, it will show the Ryko names for the arming outputs. Simply ignore these names and all outputs above number 8, and numerically select the same arming outputs as on the Activa.

The “Wash Option” arming outputs and other signals correspond to terminals on the inside back wall of the Activa as shown in the following table:

Output to car wash	Terminal
Arming Output 1	711
Arming Output 2	712
Arming Output 3	713
Arming Output 4	714
Arming Output 5	715
Arming Output 6	716
Arming Output 7 / Option 1	717
Arming Output 8 / Option 2	718
Arming Output Common wire	719
Input from car wash	Terminal
Busy or Wash-in-Use Input	720
Control Power or Fault Input	721
Input Common wire	722

AUTEC car wash interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "5 mins" (recommended). As little as "2 secs" will work.
  
• Set "Time to wait for wash to begin" to "5 mins"

Interface Wiring

The AUTEC PLC can only receive one output signal at a time to select a wash package. To handle combination washes on the EV-1 (combination system), a signal decoder is needed. The table below simply shows a basic wiring example.

Interface Name	Activa Terminal	AUTEC Terminal
Arming Output 2	712	Package 1 - Terminal 10
Arming Output 3	713	Package 2 - Terminal 11
Arming Output 4	714	Package 3 - Terminal 12
Arming Output 5	715	Package 4 - Terminal 33
Arming Output 6	716	Package 5 - Terminal 34
Arming Output 7	717	Package 6 - Terminal 35
Arming Output 8	718	Package 7 - Terminal 36
		Package 8 - Terminal 37
Arming Output Common	719	DC-
Busy/Wash-in-Use Input	720	Terminal 230 (2nd PLC, 3L.0 terminal)
Control Power Input	721	DC+
Input Common	722	DC-

Belanger Vector & FreeStyler car wash Interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "15 mins".
• Set "Time to wait for wash to begin" to "15 mins"

Interface Wiring

Interface Name	Activa Terminal	Vector	FreeStyler
Arming Output 2	712	X-20	X-18
Arming Output 3	713	X-21	X-19
Arming Output 4	714	X-22	X-20
Arming Output 5	715	X-23	X-22
Arming Output Common	719	B-338 0VDC	B-338 0VDC
Busy/Wash-in-Use Input	720	B-728	B-728
Control Power Input	721	B-340 24VDC	B-340 24VDC
Input Common	722	B-338 0VDC	B-338 0VDC

Futura Car Wash Interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "15 mins".
• Set "Time to wait for wash to begin" to "15 mins"

Interface Wiring

Interface Name	Activa Terminal	Futura Terminal
Arming Output 2	712	Wash Package 1
Arming Output 3	713	Wash Package 2
Arming Output 4	714	Wash Package 3
Arming Output 5	715	Wash Package 4
Arming Output Common	719	Output Common 24VDC
Busy/Wash-in-Use Input	720	Wash in Use
Control Power Input	721	+24VDC
Input Common	722	GND or 24VDC return

Istobal car wash configuration

Activa Direct Settings

• Set "Out-Of-Service when" to "Controller Power Off"
• Set "Time to hold Arming Signal" to "15 mins".
• Set "Time to wait for wash to begin" to "15 mins"
  

Interface Wiring

The table below shows a basic wiring example. Additional services may fire additional relays.

Interface Name	Activa Terminal	Istobal Terminal
Arming Output 2	712	Wash Bit 1
Arming Output 3	713	Wash Bit 2
Arming Output 4	714	Wash Bit 3
Arming Output 5	715	Wash Bit 4
Arming Output Common	719	24 VDC
Busy/Wash-in-Use Input	720	Wash In Use
Control Power Input	721	Alarm
Input Common	722	0 VDC

Istobal Interface - Lighthouse Rev E 110V installation instructions

Mark VII AquaJet and GT car wash configuration

Activa Direct Settings

• Set "Out-Of-Service when" to "Controller Power Off"
• Set "Time to hold Arming Signal" to "4 secs".
• Set "Time to wait for wash to begin" to "15 mins"

Mark VII CombiWash configuration

PLC Settings

• set module 60 (Entry System), parameter 13 to 002 - Wash in use - Extended - Unitec
• set module 70 (Special Function Menu), parameter 9 to 104 - Off when fault.

Activa Direct Settings

• Set "Out-Of-Service when" to "Busy Signal Blink or Power Off"
• Set "Time to hold Arming Signal" to "15 minutes".
• Set "Time to wait for wash to begin" to "15 minutes"

Nu-Star car wash interface

Activa Direct Settings

• Set "Out-Of-Service when" to "Control Power Off"
• Set "Out-Of-Service delay" to "10 secs"
• Set "Time to hold Arming Signal" to "3 secs".
• Set "Time to wait for wash to begin" to "4 mins"

Interface Wiring

This information is preliminary. More details regarding voltage conversion and Input Common are forthcoming.

Do not make these connections directly!  The native Comet2 power levels are 120 VAC. They must be converted to 24 VDC.

Interface Name	Activa Terminal	Converter	Comet2 Terminal
Arming Output 2	712	24VDC <=> 120VAC	Terminal #33
Arming Output 3	713	24VDC <=> 120VAC	Terminal #34
Arming Output 4	714	24VDC <=> 120VAC	Terminal #35
Arming Output 5	715	24VDC <=> 120VAC	Terminal #36
Arming Output Common	719	24VDC <=> 120VAC	Terminal #200 (120 VAC)
Busy/Wash-in-Use Input	720	24VDC <=> 120VAC	Terminal #F119
Control Power Input	721	24VDC <=> 120VAC	Terminal #200 (??!??)
Input Common	722	24VDC 120VAC	Neutral

Fault Signal Wiring

The Nu-Star Comet2 provides four fault signals. These are available to the edge via a Kit 108 I/O Relay Board. 

Do not make these connections directly!  The native Comet2 power levels are 120 VAC. They must be converted to 24 VDC.

Interface Name	I/O Kit Input	Converter	Comet2 Terminal
Low Oil	1+	24VDC <=> 120VAC	Terminal #F137
Low Water	2+	24VDC <=> 120VAC	Terminal #F138
Travel Fault	3+	24VDC <=> 120VAC	Terminal #F139
Switch - Prox Fault	4+	24VDC <=> 120VAC	Terminal #F140
Fault Common	1- 2- 3- 4-	24VDC <=> 120VAC	Neutral?

Hardware Installation

Activa Multi-Gate System

• Activa-Gate-System-Install - The Intelio system installation manual.
• Gate_reset_switch - Reset switch addendum to installation manual.
• MIB30_40_OPERATION_MANUAL - MIB Gate manual.

Activa Site Preparation and Pre-Installation Wiring

The attached drawings describe the proper positioning of Activa relative to the car wash bay, the site wiring required prior to Activa installation, and how that wiring is connected to Activa during the installation process.

Approved Wire and Uses

Ethernet (Internet) Wire

Activa Direct Wire

Echelon (RykoNet) Wire

• Belden 8760 (top choice)
  
• Belden 9318
• Belden 88760
• Carol C2521
• Carol C2534
• Alpha 2421C
• Manhattan 13242

CUSTOM TGO2 Printer

The TGO2 printer is 12 volts DC not 24 Volts DC.

There is a crossover adapter sent with each printer.

This goes on CON 10. Unplug CON 10 from I/O and plug the cable

into the adapter then plug adapter into CON 10.

If the printer came through me then it has been set to 38400 baud already.
(If not see the note at bottom.)

Cut power,

On the OLD printer unplug and remove the door and printer. The plug can now be cut off. The “Normal” Wiring is a blue and black set of wires. The black is ground blue or purple is hot. (When I install them in a unit I do not use the pig tail I send with them)

ACTIVA BAUD RATE

Shut down Application, Go to Control Panel

Printers/Faxes. Right click on the FTP627 printer and remove
Make sure the custom Printer is default now. Make sure it is on Com 4 Right click the custom printer to properties, check the port setting and put on com 4 if not there already. Hit configure the port and set at 38400 Baud (New Image sets this already)

After installing the printer and changing the stuff in the control panel I reboot the system and it makes the printer work.

( Because it is the software in the program making the printer change, the app needs to run to print. )

Setting Baud on printer.

They come to us set at 9600 baud. To change this cut power, hold down BOTH buttons on the side of printer. Re connect power and it should start printing a little strip showing the baud . Hit the FEED button to enter set up then hit the report button 3 times. This should have got you to the 3800 baud. If not repeat the steps until 38400 is set. Then hit the feed button7 times this last one should have printed out a slip showing that the baud is now 38400.

(I leave one hanging on all printers I touch) After I have set it in control panel and printer I change in the system set up to be the CUSTOM printer. I then REBOOT and it all works.

When all set it should be:

Baud Rate: 38400 Data Bits: 8 Stop Bits: 1 Parity: None Flow Control: XON/XOFF Print density: Normal Speed: High

Replacement Printer MSB-002

Hardware Maintenance

Activa Peripheral Device Documentation

Activa Printer Paper

Bill Acceptor troubleshooting

Bill Dispenser Maintenance

1. Q Tips (lint free is a MUST)
2. Rubbing Alcohol (DO NOT use anything else)
   

Installation Manual

Card Reader troubleshooting

Coin Acceptor Troubleshooting

For reference there are three coin acceptor switch settings:

The positions for each switch are identified on the moulded plastic housing.

• Switch 1: set to MAX
• Switch 2: set to NO
• Switch 3: set to 25ms

Reject button can get stuck.   Take button out and smooth edges of metal hole.    Possibly bend top and bottom flanges around hole up to increase margins.   Wd-40 has been used successfully.

It’s reported that tightening bezel of coin acceptor can cause errors.   Apparently the metal plate can be warped and tightening it down makes it worse.   Loosen the bezel to minimize distortion.

If the above does not correct the problem, file the inner opening edges of metal sleeve.  Also, loosen the mounting screws of the Acceptor to a snug, but "Not" tight setting.

Coin Dispenser Troubleshooting

Dip settings:    All four dip switches on the bottom of the hopper should be set to “on”.   This selects ICT protocol using the RS-232 interface.

The turret wheel can be removed to look for jams.   Remove the hopper by pressing down on the tab at the back of the unit and slide the plastic hopper forward, and lift off.    The turret wheel lifts out.   There is tapered pin through the motor shaft that is free floating and is only held in place when the turret is on.   It will fall out and get lost if you are not careful.    To replace, just slide the pin into the motor shaft, center it, and drop the turret back over the shaft.  It has a slight taper so it only goes in one way.

Also for jammed conditions, there is what looks like a screw adjustment recessed at the rear of the unit.   This is an extension of the motor shaft, and if a coin is jammed you can rotate this shaft clockwise with a blade screwdriver until the coin is ejected.

As a double check, the turret should be part number A25140 for US and Canadian coins.   There is an additional coin size setting that is accessible through a cover plate at the front of the dispenser…two tabs hold it down.    You will see a metal serrated lever that is held in place by bumps in the plastic housing.    The US adjustment is correct when the lever has been moved three bump positions smaller than the widest setting.   Lift the metal lever up and move it to the new position if necessary…it does not slide from position to position.

Custom TG02 printer printing gibberish / wrong baud rate

Baud rate = 38400 bps
Data Length = 8 bit/char
Parity = None
Handshake = xon/xoff
Paper jam sensor= Enabled
speed current = High
Print density = Normal

Fujitsu FTP627 Printer Quick Reference

How to reprogram an Activa Bill Acceptor

• An operational Activa with an ICT A6 bill acceptor.
• An ICT FP-001 Programmer, preprogrammed with firmware.
• A WEL-RM009-K download line. (Black wire with RJ-45 connector on either end.)

1. Log in to the Activa maintenance mode. Any account with general Diagnostics access should work.
2. Go to the Outputs/Relays screen by:
   
• Touch the Diagnostics button.
• Touch the Sensors/Relays button.
• Touch the Outputs/Relays tab.
3. If the Bill Acceptor Power button is red, touch it so that it turns green.
4. Prepare the programmer.
• Set the switches to L1 and Normal.
  
5. Connect the ICT FP-001 Programmer to the Bill Acceptor by:
• Disconnect the gray cable with the RJ-45 connection from the side of the bill acceptor.
• It is on the side next to the coin acceptor. If you cannot reach in and squeeze the release tab on the far side, you may need to unmount the bill acceptor. Be sure to leave the wires connected and support the device.
• Plug one end of the WEL-RM009-K wire to the programmer, and the other into the vacated port on the side of the bill acceptor.
• On the programmer, the L1 light should be solid green, the L4 light should blink green.
• If it is not, disconnect the cable. Check the switch settings, and try again.
6. Install the new programming on the bill acceptor by:
   
• Flip the programmer's switch to L3.
• Result: L3 light solid green, L4 light blink green.
• Press the Reset/Start button on the programmer.
• The L4 light will turn solid red, then off, the blink red for about one minute. The L4 light will then turn off while the bill acceptor powers up,.
• The L4 light will turn solid orange when complete.
• Flip the programmer's switch to L2.
• Press the Reset/Start button.
• The bill acceptor will power up again.
7. Unplug the WEL-RM009-K wire from the bill acceptor and programmer.
8. Plug the original gray wire back into the bill acceptor.
9. On the Activa screen, press the Close buttons until you return the system to the idle screen.
• The bill acceptor will power cycle again.
10. Log in again.
11. Go to the Bill Acceptor Diagnostics screen by:
    
• Touch the Diagnostics button.
• Touch the Bill Acceptor button.
12. Test every kind of bill available.
13. When done, press the Close buttons until you return the system to the idle screen.

The bill accepter from the side with programmer download line plugged in.

Picture of bill acceptor inside of an Activa. Cable is circled in red, across from the coin acceptor.

How to upgrade an Activa software to use the TG02 printer

1. Exit the Activa application and Exit to OS.
2. Download the files:
• Open Internet Explorer and download http://systems.intelio.com/repo/Activa/drivers/printers/TG02-driver.zip
  
• Unzip it.
3. Install the driver:
• Navigate to Control Panel / Printers and Faxes.
• Double-click on Add Printer.
• Click the Next button.
• Click the Next button.
• Select COM4 and then click Next.
• Click the Have Disk button.
• Click the Browse button and navigate to where you extracted the driver and down to the TG02-driver\Driver\TG02\Tg02.inf file.
• Click the Open button.
• Click the OK button.
• Click on the printer Custom TG02 and then click the Next button.
• Click the Next button.
• Click the Next button.
• Click the Next button.
• Click the Finish button.
• Click the Continue Anyway button.
• If it requests additional files from the Windows XP CD-ROM...
• Click the Browse button.
• Navigate to where you extracted the driver and down to the TG02-driver\Microsoft directory, where you will find these files.
• You may need to do this a few times for various files.
4. Set the baud rate:
• Right click on Custom TG02 in the Printers and Faxes window, and click on Properties.
• Click on the Ports tab.
• Click the Configure Port button.
• Set the Bits per second to 38400.
• Click the OK button.
• Click the Close button.
5. Configure the application:
• The Activa must be running v2.0.10.0 or greater.
• Close all windows.
• Double-click CbxBoot on the desktop.
• Log into Maintenance mode.
• Touch System Setups.
• Touch Hardware Setups.
• Touch the Printer tab.
• Select Printer Type of TG02 (Custom) and ensure that it is Enabled.
• Touch Accept.
• Touch Close.
• Touch Close.
6. Test by buying a wash and request a receipt.