Hardware Maintenance Category
Table of Contents
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Contents of Hardware Maintenance
Hardware Maintenance
Maintaining and upgrading hardware components on the Activa
Activa Peripheral Device Documentation
Here are manuals for the peripherals in an Activa.
15.0_NL10276BC30-18C_m02.pdf is for the 15" LCD
ActivaDimensions.gif dimensions of an Activa.
ActivaEnclosureDrawing.pdf has the dimensions of the Kiosk.
ActivaEnvironmentalTest.pdf documents the Environmental Testing
ActivaPeripheralThermalRanges.pdf summarizes the thermal and humidity ranges for all the devices listed here.
ActivaTempProfiles.xls has a typical sample of temperature readings from Activas in Warm and Cool Environments.
Activa_Operations_Manual_Rev_2.pdf is the Activa Operations Manual
FCCCertificate.pdf is our FCC Certification
ICT_Bill_Acceptor_A6-V6share.pdf is for the Bill Acceptor
IOModuleTempRange.pd is a statement about the I/O Module Temperature and Humidity Ranges
M2_manual_V1.1___.pdf is for the motherboard of the Panel PC
Mini_Hopper_4.0.pdf is for the Coin Dispenser
MSR280_RS232_USB.pdf is for the Card Reader
ND-300CM.KM_Installation_Guide(EN).pdf is for the Note Dispenser
TG02_Users_Manual_v1-00_071212_(2).pdf is for the Printer.
27615-000.pdf is the I/O module pin-out.
Activa Printer Paper
Intelio does not resell receipt paper. It is available from most office supply stores.
For an Activa, buy thermal paper, 2 1/4 inches wide with a 1/2 inch x 5/8 inch core.
Adam Fanello
Bill Acceptor troubleshooting
The Activa uses the A6 Series bill acceptor from International Currency Technologies (ICT).
Documentation is attached.
For dip switches under front panel of the acceptor must be set to ON OFF OFF OFF.
Dip switches on the side of the acceptor must all be set OFF.
Adam Fanello
Bill Dispenser Maintenance
The Bill Dispensers must have routine maintenance to avoid continuous jams and to speed up the process of switching dispensers. The sensors, belts, and rollers get dirty fast and require cleaning at least once a month. Failure to perform this regular maintenance will void the warranty on the bill dispensers.
Here is what is needed for the cleaning process and what needs to be cleaned:
- Q Tips (lint free is a MUST)
- Rubbing Alcohol (DO NOT use anything else)
The dispensers will need to be removed from the dispenser tray and the technician will need to remove front cover to access the sensors. Using the Q Tip soaked in the Rubbing Alcohol, wipe all sensors. Using the dry end of the Q-Tip, wipe any access rubbing alcohol from sensors. Visually inspect for any remaining lint or dirt. Repeat as necessary.
The bands and rollers will also need to be cleaned with rubbing alcohol. A lint free rag can be used for the initial cleaning (to remove dirt, lint, and ink that comes from the dollar bills). Q tip and rubbing alcohol will be used for final cleaning of the rollers and bands.
This process will all but eliminate continuous jams and sensor errors, thus eliminate the need to replace the bill dispensers.
Installation Manual
Attached below.
Adam Fanello
Card Reader troubleshooting
The Activa uses the MSR280 card reader. Specifications are attached.
Note: Intelio Technologies prohibits the capture of sensitive authentication data for debugging or troubleshooting purposes. See PA-PCI Implementation Guide for details.
Adam Fanello
Coin Acceptor Troubleshooting
For reference there are three coin acceptor switch settings:
The positions for each switch are identified on the moulded plastic housing.
- Switch 1: set to MAX
- Switch 2: set to NO
- Switch 3: set to 25ms
Reject button can get stuck. Take button out and smooth edges of metal hole. Possibly bend top and bottom flanges around hole up to increase margins. Wd-40 has been used successfully.
It’s reported that tightening bezel of coin acceptor can cause errors. Apparently the metal plate can be warped and tightening it down makes it worse. Loosen the bezel to minimize distortion.
If the above does not correct the problem, file the inner opening edges of metal sleeve. Also, loosen the mounting screws of the Acceptor to a snug, but "Not" tight setting.
Coin Dispenser Troubleshooting
Dip settings: All four dip switches on the bottom of the hopper should be set to “on”. This selects ICT protocol using the RS-232 interface.
The turret wheel can be removed to look for jams. Remove the hopper by pressing down on the tab at the back of the unit and slide the plastic hopper forward, and lift off. The turret wheel lifts out. There is tapered pin through the motor shaft that is free floating and is only held in place when the turret is on. It will fall out and get lost if you are not careful. To replace, just slide the pin into the motor shaft, center it, and drop the turret back over the shaft. It has a slight taper so it only goes in one way.
Also for jammed conditions, there is what looks like a screw adjustment recessed at the rear of the unit. This is an extension of the motor shaft, and if a coin is jammed you can rotate this shaft clockwise with a blade screwdriver until the coin is ejected.
As a double check, the turret should be part number A25140 for US and Canadian coins. There is an additional coin size setting that is accessible through a cover plate at the front of the dispenser…two tabs hold it down. You will see a metal serrated lever that is held in place by bumps in the plastic housing. The US adjustment is correct when the lever has been moved three bump positions smaller than the widest setting. Lift the metal lever up and move it to the new position if necessary…it does not slide from position to position.
Custom TG02 printer printing gibberish / wrong baud rate
The Custom TG02 printer can be configured by powering it on while holding both the FEED and REPORT buttons. To do this, login to the Activa, and touch Diagnostics and then Sensors/Relays. Then touch the Outputs/Relays tab. Touch the 12V Printer button to turn the power off. Press and hold the FEED and REPORT buttons and the printer, touch the 12V Printer power button on the screen to power it back on, and then release the printer buttons. You will now be in configuration mode.
It will print a report of current settings. Press FEED to advance through each parameter, and press the REPORT button to change the value of the current parameter. The printer provides feedback to you by printing on the paper. In the end, it prints a final report of the parameters. You must move quickly, as after several seconds of inactivity the printer exits configuration mode and goes back into operation.
The target parameters are:
Baud rate = 38400 bps
Data Length = 8 bit/char
Parity = None
Handshake = xon/xoff
Paper jam sensor= Enabled
speed current = High
Print density = Normal
The most common issue is that everything is correct except baud rate is at 9600 baud. Upon putting the printer in configuration mode, press FEED once (advances to the baud rate parameter), and then press REPORT twice (selects 19200 and then 38400). Press FEED six more times to get the final report.
The attached PDF shows the resulting printout from following this guide. (Strips of paper are laid out left-to-right on the scanned page.)
Adam Fanello
Fujitsu FTP627 Printer Quick Reference
See document attached below.
Adam Fanello
How to reprogram an Activa Bill Acceptor
This procedure describes how to reprogram an Activa bill acceptor. It assumes that the FP-001 Programmer device has already been loaded with the desired firmware program to install.
Required parts:
- An operational Activa with an ICT A6 bill acceptor.
- An ICT FP-001 Programmer, preprogrammed with firmware.
- A WEL-RM009-K download line. (Black wire with RJ-45 connector on either end.)
Procedure:
- Log in to the Activa maintenance mode. Any account with general Diagnostics access should work.
- Go to the Outputs/Relays screen by:
- Touch the Diagnostics button.
- Touch the Sensors/Relays button.
- Touch the Outputs/Relays tab.
- If the Bill Acceptor Power button is red, touch it so that it turns green.
- Prepare the programmer.
- Set the switches to L1 and Normal.
- Connect the ICT FP-001 Programmer to the Bill Acceptor by:
- Disconnect the gray cable with the RJ-45 connection from the side of the bill acceptor.
- It is on the side next to the coin acceptor. If you cannot reach in and squeeze the release tab on the far side, you may need to unmount the bill acceptor. Be sure to leave the wires connected and support the device.
- Plug one end of the WEL-RM009-K wire to the programmer, and the other into the vacated port on the side of the bill acceptor.
- On the programmer, the L1 light should be solid green, the L4 light should blink green.
- If it is not, disconnect the cable. Check the switch settings, and try again.
- Install the new programming on the bill acceptor by:
- Flip the programmer's switch to L3.
- Result: L3 light solid green, L4 light blink green.
- Press the Reset/Start button on the programmer.
- The L4 light will turn solid red, then off, the blink red for about one minute. The L4 light will then turn off while the bill acceptor powers up,.
- The L4 light will turn solid orange when complete.
- Flip the programmer's switch to L2.
- Press the Reset/Start button.
- The bill acceptor will power up again.
- Unplug the WEL-RM009-K wire from the bill acceptor and programmer.
- Plug the original gray wire back into the bill acceptor.
- On the Activa screen, press the Close buttons until you return the system to the idle screen.
- The bill acceptor will power cycle again.
- Log in again.
- Go to the Bill Acceptor Diagnostics screen by:
- Touch the Diagnostics button.
- Touch the Bill Acceptor button.
- Test every kind of bill available.
- When done, press the Close buttons until you return the system to the idle screen.
The bill accepter from the side with
programmer download line plugged in.
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Picture of bill acceptor inside of an Activa.
Cable is circled in red, across from the coin acceptor.
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Intelio Technologies
How to upgrade an Activa software to use the TG02 printer
- Exit the Activa application and Exit to OS.
- Download the files:
- Install the driver:
- Navigate to Control Panel / Printers and Faxes.
- Double-click on Add Printer.
- Click the Next button.
- Click the Next button.
- Select COM4 and then click Next.
- Click the Have Disk button.
- Click the Browse button and navigate to where you extracted the driver and down to the TG02-driver\Driver\TG02\Tg02.inf file.
- Click the Open button.
- Click the OK button.
- Click on the printer Custom TG02 and then click the Next button.
- Click the Next button.
- Click the Next button.
- Click the Next button.
- Click the Finish button.
- Click the Continue Anyway button.
- If it requests additional files from the Windows XP CD-ROM...
- Navigate to where you extracted the driver and down to the TG02-driver\Microsoft directory, where you will find these files.
- You may need to do this a few times for various files.
- Set the baud rate:
- Right click on Custom TG02 in the Printers and Faxes window, and click on Properties.
- Click on the Ports tab.
- Click the Configure Port button.
- Set the Bits per second to 38400.
- Click the OK button.
- Click the Close button.
- Configure the application:
- The Activa must be running v2.0.10.0 or greater.
- Close all windows.
- Double-click CbxBoot on the desktop.
- Log into Maintenance mode.
- Touch System Setups.
- Touch Hardware Setups.
- Touch the Printer tab.
- Select Printer Type of TG02 (Custom) and ensure that it is Enabled.
- Touch Accept.
- Touch Close.
- Touch Close.
- Test by buying a wash and request a receipt.
Adam Fanello