Custom TG02 printer printing gibberish / wrong baud rate

The Custom TG02 printer can be configured by powering it on while holding both the FEED and REPORT buttons. To do this, login to the Activa, and touch Diagnostics and then Sensors/Relays. Then touch the Outputs/Relays tab. Touch the 12V Printer button to turn the power off. Press and hold the FEED and REPORT buttons and the printer, touch the 12V Printer power button on the screen to power it back on, and then release the printer buttons. You will now be in configuration mode.

It will print a report of current settings. Press FEED to advance through each parameter, and press the REPORT button to change the value of the current parameter. The printer provides feedback to you by printing on the paper. In the end, it prints a final report of the parameters. You must move quickly, as after several seconds of inactivity the printer exits configuration mode and goes back into operation.

The target parameters are:

Baud rate = 38400 bps
Data Length = 8 bit/char
Parity = None
Handshake = xon/xoff
Paper jam sensor= Enabled
speed current = High
Print density = Normal

The most common issue is that everything is correct except baud rate is at 9600 baud. Upon putting the printer in configuration mode, press FEED once (advances to the baud rate parameter), and then press REPORT twice (selects 19200 and then 38400). Press FEED six more times to get the final report.

The attached PDF shows the resulting printout from following this guide. (Strips of paper are laid out left-to-right on the scanned page.)

Link: