How To Configure a Windows Computer for Remote Management

Introduction

Some select Intelio partners are granted limited access to Intelio support capabilities. These include the Support Operations Center and remote management of Activas (teller nodes), Site Controllers (caw nodes), and Site Servers (sserv nodes) through the Intelio VPN using VNC.

These instructions describe how to configure a Windows XP or Windows Vista computer for access to these systems.

Software Setup

VPN Setup

Download and install the latest release from OpenVPN.net. Select the Windows Service option during installation if you want the computer to be connected to the VPN all the time.

You will have received a VPN key zip file from Intelio. Double-click on this file, and the folder inside of it to show the files. Copy all of the files to C:\Program Files\OpenVPN\config\

Use OpenVPN GUI to start the VPN. (Must run as Administrator in Windows Vista and Windows 7.)  [Details needed.]

VNC Setup

Download and install the RealVNC from RealVNC's website. (Any other VNC client may also be used, but .bat file for VNC links would need to be modified.) You do not need to install or setup the VNC Server component; only the viewer is necessary.

If you are using RealVNC and wish to be able to click on web links to launch VNC Viewer, then download the .zip file for your O/S version attached to the end of this article:
  1. Copy all the files in the .zip to the C:\Program Files\RealVNC\ folder on your computer
  2. Double-click on  Register-VNC-protocol.reg to register the VNC protocol handler.

Support Operations Center

Open your preferred web browser (i.e. Internet Explorer) and enter the Address: https://support.intelio.com:8443/soc/index.jsp. Add this page to your favorites (bookmark it).

Use the login name and password provided to you. If this is your first time logging in, the system will ask you to set a permanent password.

On each site's Status page, the Network block will have a VNC link for the teller, caw, and sserv nodes. Click on this link and enter the password when prompted. You will see the same thing that is showing on the local screen (although not as colorful). Any action that you take will be seen on the site.

VNC Tips

  • Press the Windows key to access the Start menu and task bar.
  • Press F8 for the VNC Viewer menu of special actions, including transmitting a Ctrl-Alt-Del signal to the remote computer.
  • If the screen draws in full color and is slow, press F8 for the VNC Viewer menu, click Options, and set the Color Level to Low.
  • If you log into something (such as Code-a-Wash), always log out when done.
To disconnect, simply close the VNC window. The remote computer will continue running as you left it.

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