Card button is missing

Overview

There are two common reasons for the Card button to be missing from payment selections screens.
  1. The card reader has been disabled in the application.
  2. The card reader driver is on the wrong COM port.

Note: Intelio Technologies prohibits the capture of sensitive authentication data for debugging or troubleshooting purposes. See PA-PCI Implementation Guide for details.

Enable the Card Reader

  • Log into the Activa maintenance mode
    • From the Idle screen:
      • Proceed forward to enter a code.
      • Enter the code #2723*
      • Log in.
    • From the Carwash Is Closed screen:
      • Double-click the top left corner of the screen.
      • Log in.
  • Click the System Setups button.
  • Click the Hardware Setups button.
  • Ensure that the Reader Type is set to Credit Card (UIC) and that the button to the right shows ENABLED.
  • Click the Accept button.
  • Click the Close button on each of the next two screens to return to the idle screen.

Set the Card Reader Driver COM Port

This procedure is difficult to perform without a mouse.
  • Exit to the Operating System
    • Log into the Activa maintenance mode
    • From the Idle screen:
      • Proceed forward to enter a code.
      • Enter the code #2723*
      • Log in.
    • From the Carwash Is Closed screen:
      • Double-click the top left corner of the screen.
      • Log in.
    • Click the System Setups button.
    • Click the Exit To Boot App button.
    • Click the Exit To OS button.
  • Open the Control Panel
    • Click on the START menu on the lower-left of the screen.
    • Click on Control Panel.
  • Double-click the Systems icon. (You may need to scroll down to it.)
  • Click the Hardware tab.
  • Click the Device Manager button.
  • Click the plus sign to the right of Ports (COM & LPT) to expand the list.
  • If the line that reads MSR280 Card Reader (COM7) shows a number other than COM7, then proceed:
    • Double-click on the line.
    • Click the Port Settings tab.
    • Click the Advanced button.
    • Set COM Port Number to COM7.
    • A dialog will likely pop up indicating that the COM port is being used by another device.
      • Click the Yes button.
    • Click the OK button.
  • Close the Device Manager window.
  • Click the OK button on System Properties.
  • Close the Control Panel.
  • Double-click on the CbxBoot icon on the desktop.

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