Activa not offering wash code upsells.
An upsell, also called upgrade, is when the customer is offered to upgrade to a higher end wash after they have entered a wash code for a lower end wash. Several conditions must be met for the Activa to present the wash package upgrade screen:
- Wash packages are priced from low to high. (Package #1 is the cheapest wash.)
- Cash and/or credit card handling is enabled.
- Upgrade option is enabled. (Software Settings screen, Options tab.)
- The wash code used has identical arming bits to one of the wash packages in the Activa.
- The wash code package is not the highest one.
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