Intelio Knowledge Base - Panel PC Not Responding to Touch

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Created	2010-09-17	Views	1123
Modified	2011-05-24	Id	114
Author	Ron Salvato

Main > Activa > Troubleshooting

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If you take a call about the Panel PC not responding to touch, please follow these guidelines:

Verify with tech on site. VNC in and watch the person physical try and command the touch.
Reboot the Panel PC. If this does resolve the problem, continue to the next step...
Exit or kill the the Activa and Boot applications.

You can exit by clicking through the normal buttons, login, System Setups, Exit to Boot App, Exit to OS.
You can kill the apps by pressing the Windows key and clicking the Kill Activa icon next to the START button.

Double-click the Touch Kit icon on the desktop.
Have the tech conduct a draw test first to determine how the calibration is. Click the Quit button to exit.
Click the Hardware tab and then the Hardware Settings button.
Click the Reset all of the control parameters to factory default button. This will take several seconds to complete.
Click the Tools tab and then the Clear and Calibrate button. This will automatically take you to the 4 point calibration.
Have the tech follow the calibration instructions. Once the 4 point is complete, have tech do a draw test.
If the lines look good, close Touch Kit and double-click the CbxBoot icon on the desktop. Have the tech try to enter a wash code (make one up) to test.
If still having trouble, go back into the Touch Kit and perform the 25 point calibration as well.

If none of the above resolves the problem, order a Panel PC following RMA protocol.

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