Activa is playing a video about a conveyor
Symptom The Activa tells the customer to wait for the conveyor to move their vehicle through the wash. Problem An inappropriate escrow video has been selected. Solution
- 2008-05-12 - Similar Articles

Activa not offering wash code upsells.
An upsell, also called upgrade, is when the customer is offered to upgrade to a higher end wash after they have entered a wash code for a lower end wash. Several conditions
- 2010-01-20 - Similar Articles

Bill Acceptor troubleshooting
The Activa uses the A6 Series bill acceptor from International Currency Technologies (ICT).Documentation is attached.For dip switches under front panel of the acceptor must be
- 2011-05-13 - Similar Articles

Bill Dispenser Maintenance
The Bill Dispensers must have routine maintenance to avoid continuous jams and to speed up the process of switching dispensers. The sensors, belts, and rollers get dirty f
- 2009-10-01 - Similar Articles

Card button is missing
Overview There are two common reasons for the Card button to be missing from payment selections screens. The card reader has been disabled in the application. The
- 2010-04-28 - Similar Articles

Card Reader troubleshooting
The Activa uses the MSR280 card reader.  Specifications are attached.Note: Intelio Technologies prohibits the capture of sensitive authentication data for debugging or tr
- 2010-04-28 - Similar Articles

Coin Acceptor Troubleshooting
For reference there are three coin acceptor switch settings: The positions for each switch are identified on the moulded plastic housing. Switch 1: set to MAX
- 2009-11-05 - Similar Articles

Coin Dispenser Troubleshooting
Dip settings:    All four dip switches on the bottom of the hopper should be set to “on”.   This selects ICT protocol using the RS-232 int
- 2008-10-15 - Similar Articles

Custom TG02 printer printing gibberish / wrong baud rate
The Custom TG02 printer can be configured by powering it on while holding both the FEED and REPORT buttons. To do this, login to the Activa, and touch Diagnostics and then Sen
- 2011-12-29 - Similar Articles

Fujitsu Printer is printing out long streams of paper
First check the printer propertiesStart -> Control Panel -> Printers and FaxesRight click on FTP627(384pixels) and select PropertiesClick the ports tabHighlight COM4 and
- 2011-01-06 - Similar Articles

How to adjust Activa display brightness and contrast
Exit the application, to the O/S. Right click on the Intel Extreme Graphics icon on the task bar. (Blue trapezoid on the far right.) Click on Graphics
- 2010-01-06 - Similar Articles

Panel PC Not Responding to Touch
If you take a call about the Panel PC not responding to touch, please follow these guidelines: Verify with tech on site.  VNC in and watch the person physical try
- 2011-05-24 - Similar Articles

Repair or Restore Activa Database
Locked article.