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Created	2008-10-10	Views	1417
Modified	2011-01-06	Id	43
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Main > Activa > Troubleshooting

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First check the printer properties
Start -> Control Panel -> Printers and Faxes
Right click on FTP627(384pixels) and select Properties
Click the ports tab
Highlight COM4 and click on Configure Port...
Port settings should be as follows:
Bits per second: 19200
Data bits: 8
Parity: none
Stop bits: 1
Flow Control: Xon / Xoff

If changing these settings does not solve the problem, then you must reinstall the printer driver. This seems to fix the problem. After reinstallation, you must set the cut properties of the printer.

Go to: systems.intelio.com/tools/Activa/drivers/printers
Download (and save to C:\Shared) FTP-driver.zip
Extract the zip file

click the microsoft link, and save to disk at C:\WINDOWS\i386 (as type all files)
STDNAMES.GPD
UNIDRV.DLL
UNIDRV.HLP
unidrvui.dll
unires.dll

Start -> Control Panel -> Printers and Faxes
Right click the printer in question -> Properties
On the Advanced tab, click New Driver...
Click through the wizard, selecting C:\Shared\6x7V100\FTP627\FTP.INF as the driver file
If a prompt comes up for any files (such as UNIDRV.DLL), select C:\WINDOWS\i386 as its location
When finished, close all windows.

Now, to set the cut properties:
Start -> Control Panel -> Printers and Faxes
Right click the printer in question -> Properties
On the General tab, click Printing Preferences...
Click the Advanced... button
Expand Document Options -> Expand Printer Features.
Set Paper cut: to Document cut
Set Cutting method: to Partial cut
Click OK thrice.
Done

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