Intelio Knowledge Base - Activa not offering wash code upsells.

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Created	2010-01-20	Views	1012
Modified	2010-01-20	Id	98
Author	Adam Fanello

Main > Activa > Troubleshooting

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An upsell, also called upgrade, is when the customer is offered to upgrade to a higher end wash after they have entered a wash code for a lower end wash. Several conditions must be met for the Activa to present the wash package upgrade screen:

Wash packages are priced from low to high. (Package #1 is the cheapest wash.)
Cash and/or credit card handling is enabled.
Upgrade option is enabled. (Software Settings screen, Options tab.)
The wash code used has identical arming bits to one of the wash packages in the Activa.
The wash code package is not the highest one.

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