Intelio Knowledge Base - Activa is playing a video about a conveyor

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Created	2008-05-12	Views	1644
Modified	2008-05-12	Id	15
Author	Adam Fanello

Main > Activa > Troubleshooting

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Symptom

The Activa tells the customer to wait for the conveyor to move their vehicle through the wash.

Problem

An inappropriate escrow video has been selected.

Solution

At the Activa, log in to maintenance mode.

Touch the screen.
Touch the Skip button to skip the greeting video, or wait for it.
Touch the Code button.
Enter the code: #2723*
Enter your user name and password, and touch the Login button.

From the Maintenance Menu, touch the System Setups button.
Touch the Software Setups button.
Touch the Escrow Video tab.
From here, either:

select a different video to play to the customer while waiting for the car wash, or
touch the green Play Video - ENABLED so that it turns red and shows Play Video - DISABLED.

Touch the Accept button.
On the System Setups Menu, touch the Close button.
On the Maintenance Menu, touch the Close button.

The Activa is now ready to sell car washes again.

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